Collections Associate

Job Summary Drive down delinquency and protect company cash flow by managing past-due customer accounts. You'll monitor AR aging, resolve outstanding balances, negotiate payment plans, and serve as the primary contact for customers on billing disputes and payment status — all while maintaining accurate records to support monthly, quarterly, and annual reporting. What You'll Do Account Monitoring: Review AR aging daily, prioritizing outreach by risk, balance, and days delinquent. Code and post payments and reconcile related accounts. Collections: Contact customers by phone, email, and letter to secure payment; negotiate and document payment plans. Resolve billing discrepancies, short pays, and disputes, coordinating with Sales and Customer Service as needed. Documentation & Reporting: Maintain detailed collection notes and account histories for every contact and promise-to-pay. Prepare month/quarter/year-end aging summaries and bad debt exposure reports, researching data to resolve discrepancies. Escalation: Send past-due notices and demand letters, escalating per collection stage. Recommend and document chronically delinquent accounts for agency or legal referral. Process credit card payments via RBS. Billing & Compliance: Track monthly bad-debt write-offs, update payment terms, process billing/statements per contract terms, and manage the billing system's subscription database. Credit Management: Recommend and coordinate credit holds, releases, and restrictions, balancing collections with customer relationships alongside Sales and Account Management. Regulatory Compliance: Ensure all activity follows applicable debt collection laws (e.g., FDCPA) and internal policies. Team Support: Provide clerical support, assist with special projects, and back up teammates during absences. What You Bring High school diploma or GED required. 3+ years in collections, AR, or credit support, with experience in payment negotiation and past-due account management. Working knowledge of FDCPA and collections best practices. Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP) for aging and account analysis. Comfort with high-volume outbound calls and firm, professional payment conversations. Strong communication, organization, and relationship-building skills across teams and stakeholders. Ability to juggle multiple deadlines simultaneously. What We Offer: Full benefits starting Day 1 : Medical, Dental, and Vision 401(k) with company match Unlimited Flex Time Off plus 10 company-paid holidays Professional development programs and tuition assistance Employee resource groups and exclusive employee discounts OEC