Claims - Eligibility Specialist 2, Claims

Who We Are

Wellcove has been recognized as the nation's leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don't stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs.

Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.

Job Summary

This position is responsible for the review of policy benefit eligibility in accordance with policy, company, state, and federal guidelines. This position is for Long Term Care Insurance Plans administered by Prudential.


Supervisory Responsibilities:

None

Duties/Responsibilities:
• Responsible for accurate/timely daily review of Long-Term Care benefit eligibility in accordance with policy provisions to determine appropriate eligibility approval or denial.
• Responsible for accurate/timely determination of benefits and additional benefits applicable under policy provisions such as Wavier of Premium, Inflation Protection Options, Guaranteed Purchase Options, and other applicable rider/policy benefits.
• Responsible for interpreting policy provisions to accurately determine claim benefits in accordance with policy benefits
• Responsible for timely request of claimant's assessment and follow-up request of any/all required additional information, i.e., medical records, appropriate forms, statements, and certificates needed for proper eligibility determination
• Ensure systems and documents are updated on all follow-ups and status throughout the eligibility process
• Review and work other applicable reports and documents pertaining to eligibility determination
• Responsible for sending correspondence timely to claimant about benefit eligibility determination
• Respond appropriately and professionally to all oral and written external and/or internal correspondences received from stakeholders regarding benefits, eligibility, claim payments, denials and/or explanation of benefits
• Ensure appropriate systems are updated timely and clearly regarding eligibility rationale on how determinations were made in accordance with policy provisions and documents received
• Work with management, medical director, and client on review of complex eligibility cases
• Maintain current knowledge of federal, state, and insurance regulations and requirements
• Maintain working knowledge of all company and services pertaining to business segment
• Maintain working knowledge and proficiency in company claims and administrative software systems as well as Microsoft applications
• Maintain client and company quality and production standards
• Maintain knowledge of applicable company policies and procedures
• Operate within company regulations regarding HIPAA, fraud, confidentiality, and private health information
• Interact professionally with other business units to gather and analyze data needed to properly adjudicate claims and documentation of claims files

Required Skills/Abilities:

To perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent oral, written and interpersonal communication skills
• Knowledge of Microsoft Office applications and telephone protocol
• Exceptional listening and analytical skills
• Strong knowledge of customer care processes and techniques
• Demonstrated ability to work well in a team environment
• Dedication to providing exceptional customer service
• Proven leadership experience
• Ability to provide and support company goals

Education and Experience:

Two years certificate/degree from college or technical school; or 4-7 years related experience and/or training; or equivalent combination of education and experience.

Physical Requirements:

N/A

At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.