BFH PRAMS Phone Interviewer - Coordinator 1

Job Posting

Thank you for your interest in LSU New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Job Description

Performs all required phone interview operations activities as outlined in the CDC PRAMS protocol.

Performs any additional activities required to successfully complete phone operations as outlined in the CDC PRAMS protocol.

Completes all required trainings as mandated by Louisiana PRAMS and the CDC PRAMS protocol and guidance.

Assures compliance in following the appropriate script to conduct telephone interviews.

Assists in the management of all batch activities in PIDS, the PRAMS operations tracking software including survey data entry, new numbers entry and logging of received surveys.

Conducts PRAMS data collection, including conducting quality checks of data entered and make corrections as necessary.

Assists in the preparation of all out-going mail and process all incoming mail (completed surveys and returned mail).

Meets staff data entry quotas, as well as interview call and completion quotas.

Searches for new numbers and enters numbers according to operational schedule.

Assists in the preparation and distribution of all rewards using systematic approach and detailed logs for tracking by batch, mom, and gift card number.

Informs the Statewide Surveillance Manager of PRAMS activities on a frequent basis through participation in weekly meetings.

Participates in CDC training visits, workshops and conferences as necessary.

Works with Data Systems Manager, PRAMS team, CDC, and other PRAMS states to develop strategies and solutions to problems and situations regarding data collection and management.

Maintains confidentiality and security of all data according to state and federal requirements and regulations.

Participates in community MCH events, such as local "Baby Showers", to promote PRAMS and track community outreach events throughout the year.

Participates in internal staff, project, and professional development meetings and trainings as requested or assigned.

Assists with special projects as necessary.

Supports the coordination and management of Emergency Operations during activation and as needed between events.

Other tasks as assigned.

Qualifications Required:

• Bachelor's degree, or Associate's degree plus 3 years of professional experience, or 6 years of professional work experience.
• Excellent analytical and critical thinking skills; effective organizational and time management skills.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Zoom, Teams, and Microsoft Office, including but not limited to Outlook, Word, and Excel.

Desired:

• Advanced degree.
• Minimum 1 year professional experience performing administrative functions within an office environment or health care field.
• Minimum 1 year professional experience conducting telephone interviews.
• Minimum 1 year professional experience with data entry.
• Relevant industry certifications.

Salary: 37-47k

Required Attachments

Please upload the following documents in the Resume/Cover Letter section.

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and LSU New Orleans;
• Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.