Operations Manager (Boston Airport)

Job Description

Job Description

Description:

 

This is a Career Opportunity role with growth potential!  

The FSM Group, LLC powers seamless aviation operations across North America and Canada. We proudly serve commercial, private, and military aviation customers, including airport operators, freight carriers, and other specialized aviation sectors, with precision, reliability, and sustainability. Our services include secure fuel storage and inventory management, 24/7 fueling operations, and maintenance and refurbishment of ground service equipment, adhering to the highest industry standards. 

Why Join Us?  

At FSM Group, innovation meets aviation energy. We offer competitive pay and benefits within a collaborative, team-oriented environment where employees are valued and careers can grow. Our team works alongside industry experts on impactful aviation projects across North America, with a strong emphasis on safety, operational excellence, and continuous improvement. 

We are committed to professional development and providing meaningful opportunities for growth and leadership. If you are passionate about safety, teamwork, and making a difference in the aviation and energy sectors, we invite you to explore a career with FSM Group. 

Position Summary

FSM Group, LLC, an aviation fuel management company with operations across North America, has an immediate opening for an Operations Manager at our Boston airport location . 

The Operations Manager oversees and directs aircraft fueling and defueling activities to ensure safe, efficient, and timely service delivery. This role provides leadership and guidance to supervisors and fueling personnel while promoting compliance with company policies, safety requirements, airport regulations, and applicable federal, state, and local laws. This role includes planning and coordinating daily activities, managing staffing and equipment resources, investigating operational incidents, and fostering a culture of safety, accountability, and continuous improvement. The Operations Manager also oversees employee development, performance management, customer service, and coordination with airport authorities, customers, and regulatory agencies to maintain service quality and operational effectiveness. 

Essential Responsibilities  

• Directs and coordinates fueling activities to provide fast and efficient services for customers by performing duties personally or through other team members 
• Reviews data on incoming flights such as scheduled or estimated times of arrival or departure, destinations and downline station stops, to plan work activities 
• Directs and coordinates all operations functions and ensures workers and equipment are available for fueling and defueling services 
• Manages employees in the Fueling Department, including training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and ensuring employees successfully complete the Company's training program 
• Investigate causes of accidents/incidents and recommend safety measures for preventing further occurrences 
• Perform other duties as assigned to meet departmental and organizational needs 

Benefits  

• Amazing opportunities for promotions and career growth 
• Full array of benefits to meet you and your family’s needs 
• Extensive training 
• Pay on Demand program 
• Paid Time Off 
• …and much more! Learn more at fsmgroup.us  

Requirements:

 

Minimum Qualifications  

• Must be at least 18 years of age 
• Possess and maintain a valid U.S. driver’s license with an acceptable motor vehicle record in accordance with company standards 
• Must be legally authorized to work in the United States 
• Ability to maintain reliable transportation to and from the assigned work location 
• Availability to work flexible schedules, including nights, weekends, holidays, and overtime as needed
• Ability to maintain regular and reliable attendance 
• Ability to successfully complete a pre-employment drug screening and applicable background checks, including federal fingerprinting, in accordance with regulatory requirements 
• Ability to access all areas of the airport necessary to perform job duties, including secured areas, in compliance with airport and federal regulations 
• Ability to obtain and maintain any required government security clearance; employment is contingent upon successful completion of all applicable background checks and clearance requirements as determined by the contracting agency 
• Minimum of two (2) years of progressively responsible management experience; or an equivalent combination of education, training, and relevant experience
• Demonstrated knowledge of aviation fueling operations, including applicable safety standards, procedures, and regulatory requirements 

Skills and Abilities  

• Demonstrated leadership experience managing teams in a safety-focused or highly regulated environment 
• Knowledge of industry standards, regulatory requirements, and operational best practices related to fuel operations 
• Proven ability to lead, guide, and develop team members in a safety-focused operational environment 
• Ability to apply organizational policies, procedures, and standards consistently while fostering a professional, respectful, and productive workplace 
• Demonstrated ability to train, coach, and motivate team members and communicate professionally with customers, stakeholders, regulatory agencies, and airport authorities 
• Strong communication, problem-solving, organizational, and decision-making skills 
• Ability to read and interpret documents such as safety rules, operating instructions, maintenance guidelines, and procedural manuals 
• Ability to effectively communicate in English as required to perform job duties and support safe operations in the airport environment, including during emergencies or situations requiring a shared language for safety 
• Ability to follow written, verbal, and diagram-based instructions 
• Proficiency with computer systems and common workplace software applications, including Microsoft Office applications, data entry and operational reporting systems 

Physical and Environmental Requirements  

This position requires sustained physical effort and consistent exposure to outdoor and potentially hazardous work environments. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. 

Mobility and Access  

• Ability to climb up and down stairs and ladders with 50+ steps and work at heights of 50 feet or more, including high, precarious places 
• Ability to get in and out of vehicles of varying sizes and heights 
• Ability to drive and operate vehicles and equipment of various sizes, including automated lifts up to 26 feet 

Lifting and Carrying  

• Frequently lift and carry up to 30 pounds overhead 
• Occasionally lift up to 70 pounds to waist level 
• Ability to shovel materials such as snow, sand, dirt, gravel, or rocks as needed 

Standing and Movement  

• Ability to sit, stand, walk, bend, squat, kneel, crawl, twist, climb, and balance for extended periods of time
• Perform repetitive physical movements, including bending at the waist and knees, and sustaining awkward or physically demanding positions
• Capable of climbing and standing on step ladders while performing overhead work, such as connecting fueling hoses

Manual Dexterity  

• Use hands and fingers to handle, feel, grip, and operate tools, equipment, and controls 

Sensory Requirements  

• Hear and respond to verbal instructions, environmental sounds, and audible alarms 
• Maintain the following vision capabilities 
• Close vision (clear vision at 20 inches or less) 
• Distance vision (clear vision at 20 feet or more) 
• Color vision (identify and distinguish between colors) 
• Peripheral vision (see up/down and side-to-side while focused on a central point) 
• Depth perception (assess distance and spatial relationships) 
• Ability to adjust focus (sharpen vision at various distances) 

Environmental and Working Conditions  

• Work outdoors in all weather conditions, including extreme heat, cold, rain, snow, and wind. 
• Tolerate frequent exposure to 
• Moderate to high noise levels (with use of appropriate hearing protection)
• Fumes, airborne particles, and hazardous substances, materials, or waste
• Work near or around:
• Moving mechanical parts 
• High-voltage equipment
• Hydraulic and pneumatic systems operating under high pressure 

Drug-Free Workplace Act  

FSM Group, LLC is a drug-free workplace. Employment is contingent upon compliance with company substance-abuse policies and may include pre-employment, reasonable suspicion, post-accident, as permitted by law.

EEOC/ADA, but also OFCCP, VEVRAA, and Section 503 expectations  

This job description outlines the general nature and level of work required for the position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. 

In accordance with the Americans with Disabilities Act (ADA), Section 503 of the Rehabilitation Act, and applicable state and local laws, qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. 

FSM Group, LLC provides reasonable accommodations to qualified individuals with disabilities throughout the application, interview, and employment process. If you need an accommodation to apply for a position, participate in the interview process, perform essential job functions, or access other employment benefits, please contact View email address on us.fitly.work.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. 

 

FSM Group . . . Where Safety and Diversity Matter