Patient Access Representative - Registration Services - University Highlands

Location: University Highlands -19511 Highland Oaks Drive Estero FL 33928

Department: Registration Services - University Highlands

Work Type: Full Time

Shift: Shift 1/7:30:00AM to 4:00:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Patient Access Representative

Lee Health | Registration Services University Highlands

Location: University Highlands 19511 Highland Oaks Drive, Estero, FL 33928
Schedule: Full-Time | MondayFriday, 7:30 AM4:00 PM
Pay Range: $20.00$23.50 per hour

Join Lee Health and Make a Difference!

Are you a customer-focused professional who enjoys helping people and making a positive impact on their healthcare experience? Lee Health is seeking a Patient Access Representative to join our Registration Services team at University Highlands in Estero, Florida.

This is a highly patient-facing, on-site role ideal for someone who enjoys interacting directly with patients, providing exceptional customer service, and helping ensure a smooth and welcoming registration experience. Candidates must be comfortable working face-to-face with patients throughout the day in a busy healthcare setting.

What You'll Do

• Greet and assist patients in a professional, compassionate, and welcoming manner.

• Register patients and accurately collect and verify demographic, insurance, and other required information.

• Verify insurance coverage and assist with registration-related documentation.

• Explain registration procedures and help patients navigate the check-in process.

• Maintain accurate patient records while protecting confidential health information.

• Collaborate with clinical and administrative teams to support efficient patient flow.

• Address patient questions and concerns with professionalism, empathy, and attention to detail.

What We're Looking For

• Strong customer service, communication, and interpersonal skills.

• Excellent attention to detail and accurate data-entry abilities.

• Comfort working directly with patients in a fast-paced healthcare environment.

• Professionalism, dependability, and a patient-first approach.

• Ability to handle confidential information appropriately.

• Previous healthcare registration, patient access, medical office, or customer service experience is preferred.

Compensation

External candidates will start at $20.00 per hour. Lee Health intentionally pays above market for entry-level patient access opportunities. The starting rate for external applicants is fixed at $20.00 per hour, within the posted range of $20.00$23.50 per hour.

Please apply only if you are comfortable with the stated external starting rate.

Lee Health Benefits: Be Valued for Being You

At Lee Health, we recognize that our team members are essential to delivering exceptional care. We offer a comprehensive benefits package designed to support your health, financial well-being, and professional growth, including:

• Medical, dental, and vision insurance to support you and your family's well-being.

• Retirement savings with employer matching up to 5% , helping you plan for your future.

• Paid time off and holiday benefits to support work-life balance.

• Tuition assistance after one year of employment to help you continue your education and career development.

• Employee Assistance Program (EAP) resources and support.

• Career growth and advancement opportunities within Lee Health.

Why Lee Health?

Join a team committed to compassionate care, exceptional service, and a welcoming patient experience. At University Highlands, your work helps patients feel informed, supported, and cared for from the moment they arrive.

Work Location: On-site in Estero, Florida. This is a direct patient-facing position and is not a remote role.

Be Valued for Being You. Apply today and take the next step in your career with Lee Health!

Responsible for providing exceptional verbal and written customer service in a team-based environment. Patient Access Representatives play a key role in the success of Outpatient Registration, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Must be able to identify issues as they occur and take appropriate actions to resolve them. This position will also include time of service collections and maintaining department work queues. Late hours, holidays, and weekends may be required.

Requirements

Education: High School Diploma or GED Equivalent.

Experience: 1 or more years of Customer Service- Required. 1 or more years of Medical Office Experience- Preferred.

Certification: N/A

License: N/A

Other: Must be organized, dependable, practical and driven.

US:FL:Estero