Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2009 and currently lead a team of 10 across two agencies. I entered the insurance industry after undergrad and have spent my career building a business centered around relationships, growth, and creating opportunities for others.

I attended Bridgewater College, where I played football. I’m a proud husband, brother, and father of two daughters, and my wife is also part of the team. Outside of work, I enjoy boating, traveling, spending time on or near the water, and following football. We’re a big sports family (split between Las Vegas Raiders and Denver Broncos fans), so things can get competitive at home sometimes.

Our agency offers a comprehensive benefits package including 401(k), health and dental benefits, profit sharing, PTO, flexible hours, valuable industry experience, and strong opportunities for advancement and long-term growth within the agency.

Our culture is one of the things we’re most proud of. We’ve built a close-knit, family-oriented team environment where people support each other, work hard together, and genuinely enjoy coming to work. If you’re looking for a place where you can grow professionally while being part of a supportive and welcoming team, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Colin Owens - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.