Call Center Member Service Representative

PURPOSE: Answer incoming phone calls. Provide a variety of service functions with excellent member service. RESPONSIBILITIES AND DUTIES • Answer telephone calls and process members transactions as requested • Answer individual questions or help members with problems regarding their account • Open and close various types of accounts, certificates, etc. by online, mail, fax, and email • Process wire transfers by mail, fax, and email • Mail or overnight check withdrawals from members\' accounts • Order checks and debit cards, process stop payments, mail statements and histories • Provide help with online banking, reset PINs and passwords • Post mail deposits and mail payments • Assist branches with problems in the phone center • Scan checks, transaction tickets, membership agreement forms, etc. • Other duties as assigned EDUCATION AND EXPERIENCE • High School Diploma or Equivalent • 6-12 Months with Call Center or financial institution experience • Completion of Indiana Members Credit Union Internal Training