Sales Associate / Customer Service Representative

Overview Love great hair, amazing people, and a fun, upbeat work environment? We want YOU! Drybar Rogers is looking for a friendly, outgoing, and energetic Front Desk Receptionist/Bartender to join our growing team! As the first face our clients see, you'll play a huge role in creating a welcoming and memorable experience from the moment they walk through our doors. We're looking for someone who loves connecting with people, has a passion for beauty, thrives in a fast-paced environment, and brings positive energy to every shift. From greeting clients and managing appointments to helping with memberships and retail, you'll be an essential part of keeping our salon running smoothly. If you're organized, love working with a team, and enjoy making people feel their best, we'd love to meet you! Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients. Responsibilities Create a warm, welcoming, and positive experience for every client from the moment they walk through the door Greet clients, manage check-ins and check-outs, and assist with appointments using Booker Answer phone calls, respond to voicemails, and assist clients with scheduling questions and service inquiries Manage client profiles, review appointment notes, and help provide a personalized experience for every guest Process payments, tips, and transactions accurately and professionally Confidently recommend and promote Drybar products, styling tools, memberships, and services Educate clients on membership benefits, promotions, and retail products Work closely with stylists and management to ensure smooth salon operations and a positive team environment Handle client questions, concerns, and feedback with patience, professionalism, and a solution-focused attitude Support daily opening and closing procedures to keep the salon running efficiently Bring positive energy, teamwork, and a can-do attitude to every shift! Qualifications Friendly, outgoing, and enthusiastic personality with a passion for beauty and customer service Ability to thrive in a fun, energetic, and fast-paced salon environment Excellent communication and interpersonal skills with a positive, team-oriented attitude Strong multitasking and organizational skills while maintaining attention to detail Passion for providing exceptional customer service and creating memorable client experiences Ability to think quickly, problem-solve, and handle challenging situations professionally Comfortable promoting memberships, retail products, and salon services Frequently required to stand and/or walk for duration of 6-8 hour long shifts Has the technical ability and skills to operate a point of sale system Problem solver – use logic and support resources to solve problems at the front desk Maintains professional demeanor under pressure Drybar follows all applicable federal, state and local laws regarding background checks 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position) Previous salon/spa experience preferred but not required High school diploma or equivalent Track record in providing over-the-top, amazing customer service! Sales Associate / Customer Service Representative Benefits: Free services Membership sales bonus Flexible Hours Discounts on all retail products Clear career path to grow as a professional Ongoing training Legal Disclaimer ©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license. #J-18808-Ljbffr Drybar Shops