IT Support Technician

Provide hands-on IT support for end-user devices, peripherals, and workplace equipment across assigned sites Execute shop floor IT tasks: device installations, replacements, connectivity checks, and remediation activities on the production floor Collaboration with Shopfloor IT team on manufacturing and supply chain projects (e.g., machine procurement or machine relocations) incl. IT requirements analysis Active participation in optimizing support processes as well as developing and expanding monitoring solutions in the shopfloor environment. Managing external suppliers from an IT perspective, specifically regarding remote maintenance solutions for production systems Resolve escalated incidents that require physical presence incl. structured handover, execution, and feedback to customer on resolution (incl. training and guidance to end users on systems and tools) Support device lifecycle activities: new device setup, asset tagging, decommission, and collection Maintain accurate asset records for all on-site equipment (update CMDB) Coordinate with IT Foundation and execute on-site infrastructure activities (e.g., network patching, security patching, infrastructure troubleshooting) Support IT projects with local presence for rollout support and site-specific knowledge transfer Escalate complex issues to expert teams, external providers Adhere to change management and documentation standards for all field activities Requirements 3-5 years in IT field support or end-user computing Hands-on experience with Windows/macOS device support and configuration Working knowledge of Active Directory, Microsoft 365, and remote support tools Familiarity with ITSM/ticketing platforms (ServiceNow or equivalent) Business-level English; local language required Core Competencies Demonstrates hands-on IT support capabilities for end-user devices and peripherals, with expertise in Windows and macOS configurations. Proficient in managing IT projects and collaborating with teams to optimize support processes and maintain accurate asset records. Highest-signal resume keywords IT Field Support Windows/macOS Device Support Active Directory Microsoft 365 ITSM/Ticketing Platforms ATS Optimization Keywords Hard Skills Device Installation Connectivity Checks Asset Tagging Infrastructure Troubleshooting Remote Support Tools Soft Skills Collaboration Problem-Solving Customer Training Industry Keywords End-User Computing Change Management Support Processes Manufacturing IT Tools & Technologies ServiceNow CMDB #J-18808-Ljbffr Jobtailor