Account Manager

Job Title: Account Manager – Dental / Ortho Laboratory Location: Must be comfortable commuting to Chanhassen, MN Type: Full-Time, W2 Employee About the Role We’re hiring an Account Manager to join a fast-growing, high-performance dental laboratory that partners with leading dental and orthodontic practices across the U.S. This role is all about building meaningful relationships — not high volume cold calls. You’ll be the go-to liaison for doctors and their teams, helping them get the most out of our products and services while ensuring a seamless client experience from onboarding through ongoing support. If you’re someone who thrives in a fast-paced, collaborative environment where every day brings new opportunities to learn, connect, and problem-solve — this might be your perfect fit. What You’ll Do Serve as the primary point of contact for orthodontic practices, ensuring clear communication, smooth onboarding, and long-term client satisfaction. Develop trusted relationships with doctors and practice staff, becoming a true partner to their success. Represent the lab at trade shows and industry events — connecting with current clients and introducing new products and solutions. Collaborate closely with customer service, marketing, and operations to deliver exceptional outcomes. Provide regular updates and documentation after client meetings to ensure seamless follow-up and internal alignment. Support cross-selling initiatives by educating clients about new products and services. Contribute ideas to improve processes, strengthen relationships, and elevate the overall client experience. Who You Are A polished professional who combines strong organization and follow-through with warmth and approachability. Proactive, not reactive. You anticipate needs and bring solutions, not just problems. Comfortable managing multiple priorities in a fast-paced, vibrant culture. Confident communicator with doctors, teams, and internal stakeholders alike. Willing to travel (up to 60%) for trade shows, client visits, and team meetings. Your Background Bachelor’s degree in Business, Marketing, Communications, or related field preferred. 3+ years of experience in account management, client relations, or customer success. Experience in orthodontics, dental, or healthcare strongly preferred. What’s Offered Competitive base salary $80,000+ depending on experience. Health, vision, and dental coverage (50% premium covered). 401(k) with company match after six months. Generous PTO (120 hours annually). Company card for travel expenses. Collaborative, growth-minded culture with leadership that values initiative and rewards high performance. Not specific enough, please see below for Primary Duties/Responsibilities: Serve as a key contact between orthodontic practices and the company during the account setup, issue resolution, and onboarding processes. Obtain a complete understanding of practice needs to ensure the company delivers an exceptional customer experience. Plan and coordinate tradeshow events throughout the year. Ensure strategic and timely follow-up and onboarding following trade show events. Provide internal communication regarding practice issues and satisfaction, including written documentation and team member updates regarding new accounts, preferences, and any other information necessary for an excellent customer experience. Complete and distribute client contact reports after client meetings and phone calls to meet onboarding deadlines and other relevant timelines. Manage client expectations regarding deliverables, processes, and limitations. Regularly convey new ideas and insights on promoting the company and onboarding new customers. Support the account team in developing strategic marketing and communications plans. Conduct audits of news, trends, creative developments, and offers in the industry to ensure the company remains competitive in the marketplace. Collaborate with the marketing team to create promotional materials using tools like Canva. Provide feedback and suggestions for continuous improvement of client services and internal processes. Monitor and analyze client feedback and satisfaction to recommend enhancements to service delivery. #J-18808-Ljbffr CascadEffects