Operador FrontLine
CRG Solutions
Operador Frontline
En CRG Bogot estamos buscando un Operador Frontline responsable de atender solicitudes de problemas, quejas y consultas de clientes, as como mantener la satisfaccin de los clientes en el centro de cualquier decisin y comportamiento.
Requisitos:
1+ aos de experiencia en servicio al cliente. Deseable en soporte tcnico.
Conocimientos bsicos en tecnologas de la informacin.
Grandes capacidades comunicativas orales y telefnicas, as como de escucha activa.
Enfoque al cliente y habilidad para adaptarse a diferentes tipos de personalidad.
Habilidad para realizar mltiples tareas a la vez, priorizar y gestionar el tiempo de forma eficaz.
Ttulo de tecnlogo afines en telecomunicaciones, sistemas o electrnico, o Estudiante de Ingenieras.
Trabajo bajo presin.
Disponibilidad de horarios para turnos rotativos.
Responsabilidad:
Gestionar un gran nmero de llamadas entrantes y salientes de forma oportuna.
Seguir guiones de centro de atencin telefnica en el rea de telecomunicaciones.
Realizar trazabilidad de los casos por correo o eventos proactivos de entrada.
Identificar las necesidades de los clientes, aclarar informacin, investigar cada problema y ofrecer soluciones o alternativas.
Cumplir los objetivos cualitativos y cuantitativos personales y del equipo.
Vacancy posted 18 hours ago
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