Customer Service Representative

Job Description

Job Description

WHO WE AREEco Home Solutions, Inc. and DBA Crossville Heating and Cooling, Inc. is a family owned, rapidly growing home solutions company! We understand that our greatest asset is our team. We are on the search for top notch talent to join our phenomenal team. If you are looking to showcase your skills and be a part of a collaborative and professional team, Eco Home Solutions, Inc. is the place for you!
WHAT WE'RE LOOKING FORWe are always seeking candidates to join our team with the following qualities:

• Loyal - Be a promoter and protector of the company in word and deed including social media, customer interaction, and interaction with co-workers.

• Dependable - Be punctual, show good attendance, complete goals as expected, and take pride in quality work.

• Motivated - Be eager to satisfy customers, complete job tasks, take on new challenges and processes, and show professional growth.

• Professional - Be perceived in all ways professional including speech, dress, and driving in all settings.

• Customer Priority - Be a customer activist. Our customers will always come first. Processes and feedback can always be altered, but make sure the customer is taken care of!

• Great Work Environment!

• Competitive Wages

• Weekly Pay

• Medical, Dental, and Vision Plans

• 401k - With Company Match

• Paid Vacation Days as well as unpaid Personal and Sick Days

• Company Shirts Provided

• Provide exceptional customer service by answering calls and emails from customers regarding HVAC inquiries and issues

• • Schedule inbound appointments for customers with our technicians

• • Process customer payments and maintain accurate records

• • Maintain and update customer database with relevant information

• • Outbound Calling and scheduling leads for our sales and service team members

• Perform any other duty that may be directed by management.

QUALIFICATIONS

• Good customer relations and interpersonal skills

• Excellent organizational and time management skills

• Ability to work in a fast-paced environment and under pressure

• Positive and outgoing personality

• Advanced customer service skills

• Ability to multitask

• Strong ability to use Microsoft office, email and internet applications

• Excellent verbal skills

• Professional phone skills

• Strong interpersonal skills

• Proficient in English (oral and written)

• Active listener with excellent communication skills

• Sound judgment and critical thinking

• Proficient in Microsoft Office

• Excellent communication skills

• Strong customer service orientation

• Ability to type accurately and efficiently

EDUCATION AND/OR EXPERIENCE

• A High School diploma or general education degree (GED) required.