Senior Software Engineer:

Primary Skills: Java/Python/Go expert, API Development expert, System Design expert, Agentic Tools proficient, Distributed Systems proficient
Contract Type: W2
Duration: 6+ Months
Location: San Jose, CA 
Pay Range: $60 - $70 per hour on W2

Job Summary:
We are hiring a Senior Software Engineer to design, develop, and maintain automation systems that enhance and scale support operations. The role focuses on building production-grade integrations and agentic workflows that streamline support intake, triage, routing, and resolution processes. The ideal candidate will be a hands-on engineer with strong backend development expertise, system design knowledge, and experience building scalable, reliable services while collaborating closely with cross-functional stakeholders.

Key Responsibilities:

• Build and maintain automation services and integrations such as Slack-to-Jira workflows, ticket enrichment, routing, and lifecycle synchronization.
• Develop agentic workflows for automated triage, summarization, context gathering, and recommendation generation using orchestration and AI frameworks.
• Design and deliver scalable production systems including APIs, event-driven architectures, retry mechanisms, idempotency, rate limiting, and robust error handling.
• Implement and maintain observability solutions including logging, monitoring, dashboards, metrics, and alerts to improve system reliability and performance.
• Collaborate with stakeholders and partner teams to drive adoption of automation solutions and gather feedback for continuous improvement.
• Create technical documentation, provide demos, and communicate project updates clearly and effectively.
• Ensure operational readiness, maintainability, and scalability of systems through best engineering practices.

Must-Have Skills:

• Strong programming experience in Java, Python, or Go with a track record of building and deploying production services.
• Expertise in API development including REST/gRPC services, authentication/authorization, versioning, documentation, and backward compatibility.
• Strong understanding of system architecture, distributed systems, scalability, resilience, and operational trade-offs.
• Experience or strong knowledge of agentic AI frameworks/tools such as LangGraph, LangChain, orchestration frameworks, RAG patterns, evaluation, and guardrails.
• Hands-on experience with event-driven systems, integrations, automation workflows, and service reliability engineering.
• Strong debugging, problem-solving, and software engineering fundamentals.
• Excellent written and verbal communication skills with the ability to collaborate across teams.
• Self-driven, proactive mindset with strong ownership and execution capabilities.
• 8–10 years of overall software engineering experience.

Industry Experience:

• Experience in Support Automation, Workflow Automation, or Enterprise Productivity Platforms.
• Background in SaaS, Cloud Engineering, Platform Engineering, or Developer Productivity environments preferred.
• Experience working with AI/ML-powered automation, conversational systems, or intelligent workflow orchestration is highly desirable.
• Exposure to integrations involving collaboration tools (e.g., Slack), ticketing systems (e.g., Jira), and internal support platforms preferred.

ABOUT AKRAYA
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