Medical Assistant Lead

Employment Type:

Full time

Shift:

Day Shift

Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center ( , Gottlieb Memorial Hospital ( , and MacNeal Hospital ( .?

If you're passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team and become Loyola Strong!

? What you'll do: ?

Under the direction of the Manager/Director, the Lead Medical Assistant coordinates daily clinic operations to ensure the delivery of high-quality patient care, exceptional customer service, and efficient practice operations. This role serves as a clinical and operational leader within the ambulatory setting, supporting providers and staff, optimizing patient flow, coordinating scheduling and registration activities, and promoting adherence to organizational policies, regulatory standards, and best practices. The Lead Medical Assistant fosters a collaborative work environment, supports staff development, drives quality and service initiatives, and serves as a resource for problem resolution and operational excellence.

Key Responsibilities

• Provide direct patient care and clinical support throughout the patient visit, including intake, assisting with procedures, patient communication, follow-up coordination, and provider support.

• Coordinate daily clinical operations to ensure efficient workflow, patient access, staffing coverage, and optimal clinic performance.

• Support registration, scheduling, insurance verification, referrals, and patient access functions.

• Lead and coordinate staff activities, including scheduling, onboarding, training, and performance support.

• Assist with operational oversight, including supply management, equipment maintenance, expense monitoring, and charge capture processes.

• Promote quality improvement, patient safety, regulatory compliance, and service excellence initiatives.

• Serve as a key resource for communication, collaboration, and problem resolution among staff, providers, patients, and departments.

• Support continuous improvement efforts that enhance patient experience, clinical outcomes, and operational efficiency.

What We Offer:

• Benefits from Day One?

• DailyPay! Work today/Get paid today?

• Tuition Reimbursement?

• Career Development

• Referral Rewards?

• Strong Team Culture?

• Career Growth Opportunities?

What you'll need for this job: ?

• Completion of an accredited Medical Assistant program.

• 3-5 years of ambulatory healthcare experience in a primary care or specialty care setting.

• Current certification as a Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), NCCT, or NHA credentialed Medical Assistant.

• Current CPR certification.

• Successful completion of Loyola's phlebotomy training program.

Preferred

• Associate's Degree.

• 6+ years of related healthcare experience.

• Previous supervisory or lead experience in a clinical setting.

• ACLS and/or PALS certification.

• Certified Phlebotomy Technician certification.

Compensation: ?

Pay Range: $18.16- $28.14 per hour?

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. ?

Benefits:

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran