Chevrolet Service Advisor

Service Advisor

Company: Celebration Chevrolet Location: 2001 South Havana Street, Aurora, Colorado 80014

Employment Type: Full-Time

About Us: At Celebration Chevrolet, we're dedicated to providing top-notch customer service and automotive care. We're looking for an outstanding Service Advisor who is committed to excellence and ready to take their career to the next level.

Job Summary

As an Exceptional Service Advisor, you will be the main point of contact for our service customers. Your role is to ensure every customer has a great experience, from scheduling appointments to explaining repairs and services.

Responsibilities:

• Maintain proactive and timely communications with clients and team members.
• Prepare for client service with a pre-write process to document client needs in advance of their arrival.
• Present service recommendations and service menu mileage offerings to 100% of qualified clients.
• Fully utilize digital systems for efficiency and accuracy.
• Achieve a world-class customer experience with a customer satisfaction score greater than 90%.
• Generate sales of more than 2.25 hours per repair order to meet client needs.
• Be an outstanding team member and provide excellent client service.

Requirements:

• Experience as a Service Advisor in the automotive industry.
• Strong understanding of automotive systems and enjoy working around automobiles and great people.
• Excellent communication, customer service, and selling skills with a strong understanding of automotive systems.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with computer software for scheduling and record-keeping.
• Valid driver's license with a clean driving record.
• Must be a non-drug user. We conduct hair follicle drug tests and maintain a drug-free workplace.

Compensation:

Paid 5 percent of service labor gross and parts gross on tickets written. Responsible for not having excessive discounting or policy expenses.

Benefits:

Work for a Bozarth-owned dealership with a 56-bay shop. Enjoy a newly remodeled, climate-controlled service reception area with dedicated advisor workspaces. Utilize a 12-car inside customer service vehicle reception area for vehicle walk-arounds. We offer full medical, dental, and vision coverageincluding 100% paid preventive care, flexible PPO options, and free virtual care through Amaze Health. Our plans include access to a Health Savings Account (HSA), mental health support, and lifestyle discounts through BenefitHub. It's a benefits package designed to protect your health, your family, and your future. 401(k) retirement plan with company match. Paid time off and holidays. Ongoing training and development. Employee discounts on vehicles, parts, and services.

How to Apply: If you're ready to be an exceptional Service Advisor and join a winning team, please apply through our Indeed job posting or bozarthaurora.bamboohr.com/careers. Join Celebration Chevrolet and take your career to the next level