Operations Specialist 1

Operations Specialist 1

Operations Specialist I is a systems-based support role within the fulfillment operation. This position supports department leadership by helping coordinate daily activity, guiding employees, monitoring department performance, and using reports/data to identify opportunities for improvement.

Key responsibilities include:

• Provide guidance and direction to department employees during daily operations
• Monitor employee output, order flow, department progress, and operational performance
• Use operational reports, system data, and labor tools to identify trends, gaps, and follow-up needs
• Prepare and review daily, weekly, and monthly reporting related to output, accuracy, labor usage, and department results
• Communicate performance updates, concerns, and operational needs to department leadership
• Reinforce SOPs, safety expectations, quality standards, and performance requirements
• Assist with coaching conversations, employee follow-up, and escalation of performance concerns when needed
• Support shift start-up, work assignments, labor movement, and department adjustments
• Help identify process issues and recommend practical improvements based on data and floor observations
• Participate in root cause analysis and corrective action follow-up

Specific knowledge, skills, and abilities include:

• Experience providing work direction or guidance to hourly employees preferred
• Experience using warehouse systems, reporting tools, labor reports, or operational tracking systems
• Strong analytical skills with the ability to review data and identify performance trends
• Strong professional communication skills, both verbal and written
• Strong follow-up, organization, and problem-solving skills
• Proficiency in Microsoft Excel and operational reporting preferred
• Ability to work in a fast-paced fulfillment center environment

Preferred education and experience:

• Minimum of 4 years of consecutive experience with coordination/lead support in logistics, warehouse, fulfillment, or similar operations
• High school diploma or equivalent; some college or technical training preferred
• Maintain a professional and visible presence in the department
• Support employees while partnering with department leadership
• Use data and reporting to support better operational decisions
• Follow through on assignments, reporting, and employee-related follow-up
• Support a culture of safety, accountability, efficiency, and respect

Physical environment/occupational risks:

• Warehouse environment
• Lifting up to 50lbs

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.