Receptionist

Receptionist Position at Baxter Veterinary Clinic

When you join Baxter Veterinary Clinic, you become part of a committed team dedicated to providing progressive medical and surgical care in a warm, family-oriented environment. Since 2011, we have built deep community trust, reflected by our excellent 4.9-star Google rating. We are proud to be an American Animal Hospital Association (AAHA) accredited facility, recognized worldwide as the benchmark for quality care in veterinary medicine. You will be practicing high-quality medicine alongside the 15% of animal hospitals in the US and Canada that meet these rigorous standards. If you are looking for a place where you can nurture the bond between pets and their people in the Fort Mill, SC community, this is where you can do your best work. At Baxter Veterinary Clinic, we believe our success relies on strong teammates who feel supported every day. You will collaborate closely with a dedicated team of six veterinarians, all committed to creating custom health care plans for individual pets. Our hospital environment is deliberately family-oriented, ensuring that you feel like a valued member of the larger group while receiving the encouragement you need to grow your clinical skills. We treat pets as if they were our own, and we consider our clients and our teammates to be members of that family. You will have access to a full suite of services that emphasize comprehensive patient care. Our capabilities include Wellness and Prevention, advanced Testing and Diagnostics, and complex Surgical Procedures. The AAHA accreditation ensures that every aspect of our care, from anesthesiology and diagnostic imaging to surgical standards and emergency services, meets the highest industry benchmarks. We focus on progressive medical and surgical standards, ensuring that when a pet is dealing with an urgent matter, we are equipped to stabilize them and provide necessary Advanced Care. Baxter Veterinary Clinic is centrally located in Fort Mill, SC, serving the broader Tega Cay community. This area offers a blend of suburban convenience and easy access to larger metropolitan amenities just across the North Carolina border. You can find us centrally located on Stonecrest Blvd, where you can serve a community that is deeply invested in their pets' well-being. This setting provides an ideal opportunity for you to build long-term relationships with clients who genuinely value comprehensive veterinary care.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.