TELECOMMUNICATIONS SPECIALIST III

Telecommunications Specialist III - 72003353

The incumbent to this position is responsible for the day-to-day Network Operational Center (NOC) Support workgroup within the Telecommunications/Customer Service workgroup. The incumbent performs SUNCOM service/product incidents, service monitoring, processing new service delivery orders, Customer support administration, competence development, and perform other duties, as required.

Knowledge, skills, and abilities, including utilization of equipment, required for the position:

• Knowledge of advanced Telecommunications terminology and procedures.
• Ability to communicate effectively orally and in writing with vendors, peers, supervisors, technical staff, and users.
• Ability to verify data for accuracy and completeness.
• Ability to make decisions and work independently.
• Ability to work collaboratively in a team environment, and to establish and maintain effective working relationships.
• Ability to complete work assignments on time and work with other technical staff.
• Ability to provide excellent customer service to internal and external customers.
• Ability to research, evaluate and resolve customer issues and other problems in a professional manner.
• Ability to determine priorities.
• Ability to make timely and accurate decisions during normal operating conditions and critical situations.
• Ability to apply rules, regulations, policies and agency procedures.

Minimum qualifications: At least three years' work experience in telecommunications is required. Skill in operating a variety of online processing systems is required. A bachelor's degree in Information Technology, Computer Information Systems, or related field is preferred. Experience managing telecommunications projects is preferred. Experience with Microsoft Office Suite (Word, Excel, Access, PowerPoint) is preferred.

Other job-related requirements for this position: Adheres to safety awareness policies in the workplace, views safety videos when presented and attends required safety meetings. Practices lessons learned on a daily basis to avoid accidents. Attendance is an essential function of this position. Prolonged periods of sedentary work which involves repetitive motion. Working hours: (A) Daily from 8 to 5 (B) Total hours in workweek 40 (C) Overtime hours and on call may be required.

Location: Tallahassee, FL, US, 32399