Senior ServiceNow Platform Developer (1043)

Responsibilities

• Configure, enhance, and maintain ServiceNow HRSD applications including HR Case Management, Configurable Workspaces, Knowledge, Employee Document Management, Employee Center Pro, and Employee Journeys.
• Lead development projects and design HR Services, HR Templates, COEs, Record Producers, Catalog Items, and HR Case Workflows using Flow Designer and/or Workflow Editor.
• Build UI actions, related lists, Workspace components, form and panel configurations, HR Criteria, Role Assignment Rules, and access-control logic.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, platform automation, data imports, transform maps, migration scripts, and ETL logic.
• Support unit testing, UAT, incident resolution, troubleshooting, platform optimization, and regular ServiceNow plug-in, patch, and family upgrades.
• Translate HR stakeholder requirements into user stories, system designs, and technical specifications while supporting rollout communications and training.
• Ensure compliance, data privacy, and security for employee records and personnel data across HRSD modules and systems.

Requirements

• An associate degree in computer science, computer engineering, information systems, or a closely related field, or equivalent qualifying coursework; one year of additional relevant experience may substitute for the degree.
• At least three years of experience analyzing, installing, configuring, enhancing, and/or maintaining system or platform components.
• Minimum of five years of ServiceNow experience is desired, with advanced technical experience in ServiceNow HRSD required.
• Advanced experience with HRSD enterprise plugins including Agent Workspace, Employee Document Management, Employee Relations, Employee Journeys, Content Experiences, Platform Analytics, and Employee Center Pro.
• Experience owning ServiceNow application development, building custom scoped applications, and working with enterprise-level organizations; public-sector experience is desirable.
• Experience with platform data integrations, transforms, ETL, REST APIs, and Integration Hub involving personally identifiable and confidential information.
• Advanced ServiceNow certifications such as CIS-HR, ArchX, CTA, or CMA are desired.

Benefits

• Hybrid remote work one day per week and on-site work four days per week.
• Exempt employment at the discretion of the appointing officer for a period not exceeding three years.
• Opportunity to support technology systems serving San Francisco’s 35,000-plus employees and citywide HR operations.