General Manager

General Manager

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

As the General Manager, you are the champion and steward of our purpose. Your success is measured not just on financial results, but in the positive impact you create across all four stakeholder groups (Associates, Community, Customers, and Patients).

Having experience as an Client Facing Operational Leader is essential to this role. This is a growing organization that offers autonomy and possibility for the right person!

Responsibilities:

• Translate Vision into Action (Sales, Service, Operations)
• Build Culture Daily: Foster an environment where Associates thrive, talent advances, and we all deliver exceptional service
• Drive Customer Loyalty: Own relationships with customer accounts, train others to do the same, and ensure service excellence
• Balance safety, growth, efficiency, and profitability
• Develop others to be future leaders
• Lead and direct the efficient operation of treatment and distribution at our laundry facility processing cloth products. This individual must be able to direct and develop all quality initiatives and aspects related to customer relations, service management, production and administration
• Delivers strong operational performance by ensuring compliance with our organization and regulatory agency standards and programs, and translating corporate strategy into front line operational tactics
• Ensures a positive, safe environment by driving compliance in infection prevention and food safety, employee safety, OSHA, Joint Commission, regulatory standards, and financial, workplace and legal requirements
• Provides overall long-term planning, direction and control to assigned accounts within a defined district to achieve pillar goals and key business outcomes
• Leads recruitment and development of team, ensuring high performance, talent succession planning, and employee engagement; ensures use of applicable rounding
• Establishes and maintain effective customer rapport and maintains mutually beneficial business relationships with clients
• Identifies opportunities to implement new products and services which support sales growth and client retention, and independently conducts client negotiations and renegotiates unit contracts
• Interfaces with client c-suite and regional management and their staffs
• Develops District forecasts and communicates deviations to Regional & divisional Management
• Determines plan that optimizes financial performance and productivity by conducting operational audits

Minimum Qualifications: :

• Minimum of 5 years' progressive management experience managing a complex business with financial and operational responsibility for that business, multi-site OR multi-departmental
• Bachelor's Degree or equivalent experience
• Requires previous managerial experience in food services in a hospital healthcare environment
• Self-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical and communication skills
• Strong financial acumen required in order to discuss financial planning, objectives and results
• Exceptional organizational and time management skills with a proven track record of growing accounts
• Must be able to relate professionally and positively to physicians, clinical staff and healthcare facility executives with excellent communication, interpersonal, presentation and management skills
• Contract-managed service experience is highly desirable

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.