Automotive Service Advisor

Rod's Tire & Automotive, a well-established, independently owned repair shop in Medina, TN , is seeking an experienced Automotive Service Advisor to join our team. Why You’ll Love Working Here Monday – Friday schedule — no weekends $56,905–$135,000 annual earning potential with performance-based commission Uncapped earning potential for high performers 401(k) plan with company matching and a 3% IRA match Paid holidays and vacation 5 paid PTO days after 90 days; 10 paid PTO days after 2 years Paid dental, vision, disability (short & long-term), and life insurance Employee discount Established independent repair shop with a loyal customer base Digital vehicle inspections, modern equipment, and strong technician support Professional, family-owned culture where your contributions are valued About the Role As an Automotive Service Advisor , you’ll serve as the primary connection between our customers and technicians. You’ll build trust, communicate repair recommendations clearly, and guide customers through the repair process while delivering an exceptional service experience. If you enjoy helping people, understand automotive repair, and thrive in a fast-paced environment, we’d love to meet you. What You’ll Do Welcome customers and accurately document vehicle concerns Review digital vehicle inspections and explain repair recommendations professionally Prepare accurate estimates for maintenance and repair services Help customers prioritize needed repairs while building long‑term trust Coordinate with technicians and the parts department to keep repairs moving efficiently Keep customers informed throughout the repair process Follow up on declined recommendations and future maintenance opportunities Monitor key performance indicators including average repair order (ARO), repair order sales, gross profit, and customer satisfaction Maintain an organized, professional front counter environment What We’re Looking For Previous experience as an Automotive Service Advisor required Strong knowledge of automotive repair, maintenance, and vehicle systems Experience presenting diagnostics, maintenance, brake, suspension, tire, and major mechanical repair recommendations Excellent communication and customer service skills Comfortable using shop management software and digital vehicle inspection platforms Organized, dependable, and able to multitask in a fast‑paced environment Self‑motivated with a commitment to honesty, professionalism, and customer satisfaction About Us Rod’s Tire & Automotive has proudly served the Medina community since 1972, with current ownership leading the business since 2014. We have built our reputation on honest recommendations, quality workmanship, and exceptional customer service. Our team works together in a supportive, family‑owned environment where integrity, accountability, and professional growth are valued every day. Location Rod’s Tire & Automotive 47 Perimeter Place Medina, TN 38355 #J-18808-Ljbffr