Customer Service Representative (Travel Industry)

Customer Service Representative (Travel Industry)New Haven, Connecticut, United StatesJob DescriptionWe are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.Key ResponsibilitiesRespond to customer inquiries via phone and emailAssist clients with travel planning, reservations, and general questionsProvide accurate information regarding destinations, policies, and proceduresMaintain clear and professional communication with clientsFollow company guidelines and service standardsDocument interactions and updates as neededQualificationsStrong communication and interpersonal skillsCustomer service experience preferred (not required)Ability to work independently and manage time effectivelyComfortable using computers, email, and online systemsDetail-oriented with a positive, solution-focused attitudeInterest in the travel industry is a plusWhat We OfferTraining and ongoing supportFlexible work options (part or full time)Growth opportunities within the travel industrySupportive and collaborative team environment