Aftermarket Sales Manager

We are seeking a results-driven Aftermarket Sales Manager to lead and grow our aftermarket business, including consumables, spare parts, service, and refurbishment offerings. This role is responsible for driving revenue growth, improving margins, and delivering an exceptional customer experience while leading a high-performing sales team.
The ideal candidate brings a strong background in manufacturing sales, technical aptitude, and a passion for developing people and processes that support long-term customer success.
Key Responsibilities

Lead, coach, and develop the aftermarket sales team to deliver outstanding customer service and achieve sales objectives
Drive revenue growth and margin performance across all aftermarket product and service lines
Oversee customer communications to ensure responsiveness, accuracy, and professionalism
Strengthen team capabilities in product selection, pricing strategy, and margin optimization
Ensure disciplined use of CRM and ERP systems for managing leads, opportunities, quotes, and orders
Collaborate cross-functionally with engineering, manufacturing, purchasing, service, finance, and project management to improve execution and workflows
Review and improve departmental processes to increase efficiency and scalability
Prepare and deliver quotations for standard and semi-custom products and services
Interpret customer requirements and recommend appropriate technical solutions
Manage order lifecycle from entry through shipment, ensuring timely delivery and proactive communication
Resolve customer issues, including complaints, returns, and order discrepancies
Provide regular reporting on sales activity, forecasts, pipeline, and market trends
Partner with account executives to identify and drive aftermarket sales opportunities tied to installed equipment
Qualifications

7+ years of sales experience, preferably in a manufacturing or industrial environment
Proven leadership experience managing and developing a sales or inside sales team
Strong understanding of aftermarket business models, including parts, service, and refurbishment
Ability to read and interpret technical drawings, specifications, and related documentation
Excellent communication and relationship-building skills
Strong organizational skills with attention to detail and follow-through
Ability to prioritize and manage multiple responsibilities in a fast-paced environment
Customer-focused mindset with a commitment to quality and continuous improvement
Proficiency in Microsoft Office and ERP systems; experience with CRM platforms such as Salesforce is a plus
Education

Bachelor's degree in Engineering, Business, or a related technical field preferred

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