Grants Management System (GMS) Specialist

Temporary Aide

This is a temporary position for up to 9 months. Applications will be accepted from residents and non-residents of Colorado. A list established with this recruitment may be used to fill other similar positions within the Colorado Department of Public Safety in the next 12 months.

Our Mission - Engaged employees working together to safeguard lives and to provide diverse public safety services to local communities.

Our Vision - Creating safer and more resilient communities across Colorado.

Our Core Values - Unity, Honor, Service

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is dedicated to non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

At CDPS, our culture is driven by our commitment to creating a safer Colorado and guided by a public service focus. We strive to provide effective solutions and services to our fellow Coloradans. We model a culture of collaboration, innovation, and growth for our employees. We maintain a professional and inclusive workplace.

Careers with a purpose:

If you are passionate about public safety and public service, and are eager to dedicate your career to serving Coloradans, consider joining CDPS. Our team at CDPS consists of exceptional individuals and is an environment where you can challenge yourself and acquire new capabilities to build a rewarding and fulfilling career.

We are committed to providing public safety services to our communities including safety on our roads, preparing for and mitigating environmental disasters such as floods and wildland fires, disaster recovery, combating crime, promoting school safety, and victim services.

Classification and Salary: TEMPORARY AIDE Anticipated Hiring Rate: $25.00/hour

Description of Job

About the Work Unit

The Office of Operations & Administration (OOA) unit exists to efficiently manage the overall administration of the Division and to ensure consistent coordination of all similar functions between the program offices within the Division and Department. To achieve this goal, the office:

a. Develops and implements policies and procedures common to the program offices;

b. Coordinates training and education of managers throughout the Division;

c. Manages finances and administration of multiple federal and state grant programs;

d. Manages personnel, budget activities, and purchasing for the Division;

e. Coordinates with the Department, Office of Information Technologies, State Controller, and other state agencies on administrative matters and office functioning.

The office consists of both Division of Criminal Justice (DCJ) and Executive Directors Office (EDO) personnel

About the Job

The scope of work for this position is to provide support in archiving grant data from the legacy Grants Management System (GMS), testing the new GMS before each new step/new program launches, and creating testing guidelines and instructional job aids for staff and external partners. This work includes:

• Compile and sort information according to priorities
• Troubleshoot customer requests
• Apply data program techniques and procedures
• Generate reports, store completed work in designated locations and perform backup operations
• Keep information confidential
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunctions
• Exporting and saving information from existing systems to a Google folder

Work Environment

• This is a temporary position not to exceed 9 months
• Position is scheduled 40 hours/week
• Hybrid, a minimum two days per week in the Lakewood office
• Work unit core business hours, Monday - Friday, 8:00 a.m. - 5:00 p.m. with some flexibility available

Key Responsibilities

Software Customer Support Specialist

• Helps customers with technical issues related to grants management software
• Diagnosing problems
• Analyzing customer issues to determine the cause and guide customers through the steps to solve them
• Communicating with customers
• Answering support calls, emails, chats, or other messages from customers
• Training users
• Training users on software in person or through tutorials, such as videos, manuals, or digital pages
• Maintaining systems
• Testing computer components, monitoring and maintaining systems, and performing performance tuning

Software implementation, testing and maintenance

• Analyze specifications: Review and analyze the software's specifications before performing any tests
• Develop tests: Collaborate with end users to develop test plans
• Execute tests: Perform exploratory testing, functional testing, and regression testing
• Document bugs: Record bugs, glitches, and other flaws as each test is executed
• Troubleshoot issues: Resolve issues
• Prepare reports: Detail the software's effectiveness and any needed adjustments

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Note, to be considered for this position, you must meet one of the following options for consideration.

Proven Experience, Knowledge, Skills

• Four (4) years of relevant experience in database administration including configuration, testing, troubleshooting and end user training and support
• Appropriate education will substitute for the required experience on a year-for-year basis. If substituting education for experience, official or unofficial transcripts must be attached at the time of application.

Preferred Qualifications and Competencies

• Experience managing multiple projects simultaneously
• Customer Service/Stakeholder engagement experience
• Excellent written and verbal communication skills
• A technical education or relevant experience in software support, training, or remote helpdesk technical support
• Discretion and good judgment
• Knowledge and experience with grants management
• Ability to manage and track deadlines
• Experience in FLUXX Grants Management System (GMS) a plus. (or any Database CRM experience)
• Coding ability a plus

Conditions of Employment

• Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal history search and reference checking

Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at . A standard appeal form is available at: . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: View phone number on click.appcast.io. Phone: View phone number on click.appcast.io. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

Disability Accommodation

If you have a disability and require reasonable accommodation to ensure equitable opportunity applying or interviewing for this position, please direct your inquiries to Human Resources at: View email address on click.appcast.io.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion,