Personal Banker

Personal BankerThe Personal Banker is the face of Oxford Bank and will act as the primary customer contact within each branch. Personal Bankers of all levels will be lead team members in building and managing lifelong relationships with both consumer and business clients. Personal Bankers demonstrate a genuine interest in their customers and ask questions to understand financial needs and priorities. Personal Bankers will be product knowledge experts and understand the functions of all lines of business at Oxford Bank. Personal Bankers present options to clients to make their banking easy and convenient, ensuring the needs of the client always come first. Cultivating strong relationships will come through by recommending products, services and processing all transaction types. Personal Bankers have a genuine interest in learning and understanding client financial goals, both short and long term. Personal Bankers proactively contact customers by phone to follow up on client satisfaction, build relationships, and address any additional financial needs. Solutions to help customers will be directly recommended and implemented by the Personal Banker or bank experts/partners. The Personal Banker is the primary manager for customer relationships, is empowered and responsible to ensure bank partners provide excellent service and solutions to help the customer reach their goals. Special emphasis is placed on assisting customers with more complex needs such as personal financial reviews, lending services, small business needs, investments, and retirement.Primary ResponsibilitiesPut customers at the center of everything you doDisplay a friendly, positive attitude when serving both internal and external customersPossess strong customer service skillsBuild relationships with customers that go beyond one interactionFocus on customer long-term financial needsEngage customers in meaningful financial conversations that include understanding what's important to themInform customers of appropriate options available to help achieve financial goalsProactively follow up with customers on commitments, satisfaction, and ongoing financial conversations to build lifelong relationshipsEarn customer trustDemonstrate awareness and respect for customers' time by ensuring all interactions are efficient and accurateFollow all policies and procedures required to maintain accuracy, manage risk, prevent fraud, and protect customersResolve customer complaints and concernsExecute problem resolution steps in compliance with Oxford Bank protocolsListen carefully to customers, displaying empathy for any situationTake ownership of the issue and follow up to ensure the issue is resolvedPossess strong character and valuesFollow Oxford Bank Cultural Values (Core Values); see attached Culture BookExhibit a high degree of integrity, trustworthiness and professionalism, all the timeManage risk by maintaining appropriate controls to ensure operational integrity and compliance with applicable regulations, policy requirements and audit proceduresEmbrace the opportunity to learnLearn the features, fees and benefits of products and services that help meet customer needsSeek opportunities for self-guided learning and embrace coaching and feedback from fellow team membersWork effectively with a diverse teamLead by example to create an inclusive and professional environment where all team members are treated with respect and diversity is valuedDemonstrate genuine care for every team member, taking the initiative to assist othersParticipate in meetings and share ideas to help achieve team objectivesAdditional position requirementsCash handling; process teller transactions, vault duties, ITM/ATM assistanceOperational excellence and internal/operational audit responsibilitiesOpen and Close accounts, account servicing and maintenance, and routine bank transactionsAny other tasks as needed and assigned by managementAccountable for maintaining performance standards, branch goals, and to contribute to the overall growth objectives of the branch and the bank (Goals are established and reviewed on an annual basis)Technical SkillsKnowledge and experience with bank computer and core operating system requirements, compliance and security. Basic PC skills to include working knowledge of Microsoft Office Applications, Word, Excel, Adobe, PowerPoint, DocuSignEducation and Experience3 + years of customer service experience preferred2 + years of banking experience preferredBachelor's degree and/or higher education preferredEligible Team Members of Oxford Bank enjoy the following benefits:Health and welfare benefits, including medical, dental, vision, life, FSA and disability.Employee Wellness ProgramEmployee Tuition Assistance Program401(k) Retirement Plan with Company Match: Our 401(k) plan provides a wide range of investment options.Paid Time Off: Our PTO policy provides team members with paid time off from work for vacation, personal business and sick time.Paid Holidays: Ten paid holidays annually.