Customer Experience Supervisor
VirtualVocations
Leading the daily operations of the Customer Experience team, the full-time Customer Experience Supervisor will ensure exceptional service delivery across various channels while providing direct leadership, coaching, and development for Customer Experience Specialists in a fully remote environment. Key responsibilities Provides direct leadership, coaching, and performance management for Customer Experience Specialists Monitors daily operational performance and ensures achievement of service level objectives Identifies recurring customer pain points and partners cross-functionally to improve processes and outcomes Required qualifications Bachelor's Degree preferred Minimum of five years of Customer Service or Customer Experience experience Minimum of two years of supervisory or leadership experience preferred Experience leading customer support operations across multiple communication channels Experience with CRM platforms, preferably Salesforce Service Cloud
Vacancy posted 5 days ago
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