Front Desk Guest Service Agent

Description

Required Skills & Abilities:

-Two (2) years of direct customer service experience required

-Previous hotel front desk experience highly preferred

-Previous Hilton Brand experience a plus

-Flexible to work AM and PM shifts, mid-shifts, weekends and holidays

-Must have the ability to communicate in English, both verbal and written

-High comfortability in working with computers

-Must be able to stand/walk for at least eight (8) hours

-Basic mathematical skills for cash handling purposes

Job Description :

-Welcome guests, complete check-in process and explain hotel amenities/offers

-Promote hotel services and facilities for revenue opportunities

-Respond to guest inquiries and requests in a timely, friendly and efficient manner

-Resolve guest complaints and provide solutions to ensure guest satisfaction

Benefits:

-Medical, dental and vision insurance

-Matching 401k

-Free life insurance

-Paid time off

-Holiday pay

-Free lunch

-Hotel discount program

-Monetary incentive programs

Qualifications

Behaviors

Preferred

• Team Player: Works well as a member of a group

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.