CLIENT CARE/ INTAKE COORDINATOR, Bilingual Spanish, LAC+USC MEDICAL

Job Type


Full-time

Description

Job Summary :


Under the supervision of the Program Manager/Clinical Supervisor located at LAC+USC Medical Center HUB Clinic, the Client Care/ Intake Coordinator will provide acute case management services, referrals, and linkage. This role will interact with the community and specific allied agencies and be responsible for managing VIP-CMHC referrals. The Client Care/ Intake Coordinator is responsible for processing and following the referrals until the case has been assigned/scheduled or referred out. This position also liaises between DCFS and other community-based organizations.


ESSENTIAL DUTIES & RESPONSIBILITIES

Collaborative Teamwork


• Work harmoniously within interdisciplinary teams to provide ongoing clinical consultation to DCFS and DMH.

• Establish and nurture relationships with DCFS workers while communicating openly with community-based organizations and collaborators.

Cultural Competence


• Demonstrate a deep understanding of and sensitivity to our client's diverse cultural and socioeconomic backgrounds.

• Incorporate cultural competence in all interactions and interventions.

Youth and Family Support


• Identify strengths and needs of youth and families, considering their unique circumstances.

• Connect clients to appropriate care services and resources within the community, leveraging natural support.

Clinical Documentation


• Maintain accurate and timely documentation, adhering to regulatory guidelines such as DMH requirements.

• Enter progress notes into the electronic record system (Carelogic) within 48 business hours.

Collaborative Care Coordination


• Collaborate with DCFS Clinical Social Workers to ensure seamless coordination of care services for children and youth.

• Facilitate access to essential resources and services by assisting in obtaining past mental health records, court documents, and related paperwork.

Resourceful Crisis Management


• Work effectively in a fast-paced environment, demonstrating strong time management skills and crisis intervention abilities.

Training and Compliance


• Participate in VIP's in-service training programs to enhance professional skills.

• Adhere to agency policies and procedures while performing all assigned duties.

Requirements

ELIGIBILITY REQUIREMENTS


• Must be willing to submit to a background investigation

* Must be fluent in English and Spanish

• Must have unrestricted work authorization to work in the United States

Knowledge, Skills, & Abilities


• Follow agency policies and procedures.


• Participate in VIP in-service training programs.


• Scan client documents into the electronic health record system

• Provide translation services to clinical staff.

• Demonstrates teamwork and open communication.

• Perform other duties as assigned.

BASIC QUALIFICATIONS:


• Bachelor's degree and one (1) year documented experience in a mental health setting OR Associate of Arts degree plus two years (2) years documented experience in a relevant mental health setting OR High School Diploma with three (3) years documented experience in a relevant mental health setting.'


• 3 years of documented experience in a mental health setting


• Knowledge in working with the DMH Integrated (IS), IBHIS, and Department of Healthcare Services Medi-cal;


• Spanish Speaking

Supervisory Responsibility


This position will not have any supervisory responsibility.


Work Environment


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands


An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.


While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee may occasionally lift to 10 pounds.

Position Type/Expected Hours of Work


This is a full-time (M-F) in office position and work hours will vary based on department and agency needs but will typically fall within operating hours: 7:30am- 4:00 pm. Schedule is subject to change based on agency needs.

Company Property


A desktop commuter is required to perform the essential functions of this position and will be issued to the employee for business-related use.

Travel


No travel is expected for this position.


FLSA STATUS


Full-Time; Non-Exempt

Salary


$20-$26 Per Hour

EEO & reasonable Accommodation Statements


VIP Community Mental Health Center, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

The Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAAA) are federal laws that require employers with 15 or more employees to not discriminate against applicants and individuals with disabilities and, when needed, to provide reasonable accommodations to applicants and employees who are qualified for a job, with or without reasonable accommodations, so that they may perform the essential job duties of the position.

It is the policy of VIP Community Mental Health Center to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training, or other terms, conditions, and privileges of employment.

Other Duties


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Salary Description


20.00 - 26.00