Support Technician

Job Description
Job Description
Job description
Imperial Surveillance is looking to add an experienced Technical Support Specialist to our Arlington Heights corporate office. This Full-Time position will report to the Technical Services Manager and be an in the office position. Imperial Surveillance is a Full-Service Licensed Security company that specializes in Video Surveillance, Access Control, Alarm Systems, Fire Alarms, Intercoms, and other Low Voltage Systems. Our company has always focused on creating new technology; motivated to create what is yet to exit. We are proud to be a large family-owned business where there is a huge potential for continued growth with intentions of adding more locations soon. Come be inspired and join our team of talented extraordinary professionals!
Primary Responsibilities
* Act as the initial point of contact for alarm, access control, and video system related concerns for our customers.
* Provide technical assistance to customers, employees, and Imperial install staff.
* Troubleshoot and resolve software and hardware issues over the phone
* Walk customers through steps to help them resolve their technical problems
* Document all work within the company's ticketing system
* Respond to email and phone requests for technical assistance
Requirements
* Excellent interpersonal skills are required to communicate with customers and employees
* Ability to prioritize and self-manage
* Ability to drive an issue to resolution for our valued customers
* Working knowledge and expertise with a variety of software, hardware, and applications
* Team-oriented attitude to help other support staff and departments with technical problems.
* Experience working with different operating systems and software.
Desired Experience and Skills
* An associate degree in Computer Science, Information Technology or some college work is preferred.
* A solid foundation in information technology, including the principles and practices of systems analysis, administration, maintenance, and the functions of an IT Department
* Excellent technical knowledge of Microsoft Operating Systems and Services, identity and access management systems, anti-malware solutions, and desktop security tools.
* Knowledge of server & network infrastructure including routers, firewalls, SAN, and the associated protocols and concepts
* 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company' s products and services
* Certification or experience in any IT, access control system, video system, or electronics
We Offer
* Competitive salary based on experience and qualifications.
* Competitive benefits including Health, Dental, Vision Insurance, Paid Time Off, Life Insurance, and Retirement Plan.
* 401K
* Yearly bonus program
* Continued education and opportunities for growth including training and certification opportunities.
Only candidates residing in Illinois will be considered.
Job Type: Full-time
Pay: $15.00 - $26.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
Supplemental Pay:
* Bonus pay
Ability to commute/relocate:
* Arlington Heights, IL 60005: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Help desk: 1 year (Preferred)
* Windows: 1 year (Preferred)
Work Location: In person