Workers Compensation Claim Associate

Overview Travelers’ Claim Organization is at the heart of our business by providing assurance to our customers and their employees in their time of need. The Travelers Workers Compensation Claim team helps injured employees return to work as soon as medically appropriate. This program focuses on developing skills to handle workers’ compensation claims with structured training and progressive responsibilities. What Will You Do? Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training. Assist in reviewing, investigating, and documenting Workers’ Compensation claims under close supervision. Investigate, develop, and evaluate action plans for claim resolution. Assess coverage and determine if a claim is compensable under Workers’ Compensation, including evaluating claims for potential fraud. Participate in telephonic and/or onsite file reviews. Learn how to determine coverage, compensability, and exposure based on policy terms and claim facts. Gather information from policyholders, claimants, witnesses, and third-party providers. Communicate and apprise all parties regarding claim status, including business customers, injured employees, medical providers, and legal counsel. Maintain accurate records of claim activity in claim management systems. Contribute to positive outcomes by returning an injured party to work when appropriate, coordinating medical treatment as needed. Demonstrate openness to continuous learning, particularly in AI and digital transformation. Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job. Perform other duties as assigned. What Will Our Ideal Candidate Have? Previous internship or work experience in insurance, finance, or customer service. Strong attention to detail and organizational skills. Ability to manage multiple tasks and prioritize effectively. Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants. Ability to exercise sound judgment and make effective decisions. Strong verbal and written communication skills with the ability to convey information clearly and professionally. What Is a Must Have? High School Diploma or GED. One year of customer service experience OR Bachelor’s Degree. What Is in It for You? Health Insurance: Coverage for employees and eligible family members from the first day of employment. Retirement: 401(k) matching up to 5% of eligible pay; Paying it Forward Savings Program for student loan repayments and a pension plan funded by Travelers. Paid Time Off: Minimum of 20 days PTO annually plus nine holidays. Wellness Program: Tools, discounts, and resources for wellness goals and caregiving needs, plus access to mental health support. Volunteer Encouragement: Matching Gift and Volunteer Rewards programs. Additional Information Travelers is an equal opportunity employer. We value diverse abilities and talents. Travelers reserves the right to fill this position at a level above or below the posting. For more on benefits, please visit the company careers page. #J-18808-Ljbffr