Glass Advisor

Service Drive Glass Associate

The Service Drive Glass Associate is responsible for identifying windshield repair and glass replacement opportunities for customers visiting the dealership service drive. This role focuses on delivering a consultative sales experience, educating customers on the benefits of windshield repair, and maximizing glass service revenue through honest, customer-first interactions.

Job Responsibilities

• Greet customers in the service drive and conduct windshield/glass inspections on incoming vehicles.
• Identify chips, cracks, and damage eligible for repair or replacement and present findings professionally to customers.
• Educate customers on the value of prompt repair, insurance coverage options, and safety benefits.
• Upsell glass repair and replacement services in alignment with dealership pricing and policies.
• Coordinate with the service advisor team to ensure seamless customer handoffs and scheduling.
• Accurately document vehicle damage assessments and completed transactions.
• Meet or exceed individual sales targets and KPIs established by management.
• Maintain a clean, organized, and professional presence in the service drive.
• Stay current on glass repair products, techniques, and industry best practices.
• Build rapport with repeat customers to foster loyalty and referrals.
• Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Adheres to all company policies, procedures, and safety standards.

Performance Metrics

• Number of glass repairs/replacements sold per shift.
• Conversion rate (vehicles inspected vs. repairs sold).
• Customer satisfaction scores.
• Upsell attachment rate within the service drive.

Qualifications

Required:

• High school diploma or equivalent.
• Minimum 1 year of experience in sales, glass, customer service, or automotive service environment.
• Experience working with insurance companies.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, outdoor service drive environment.
• Self-motivated with a results-oriented mindset.
• Valid in-state driver's license and have and maintain an acceptable, safe driving record.
• Must meet company's requirements for employment.
• This position has no people leadership or supervisory responsibilities.

Preferred:

• Prior experience in automotive glass sales or service.
• Familiarity with insurance claim processes for glass repair.
• Bilingual (English/Spanish) a plus.

Physical Requirements

• Prolonged periods of standing in the service drive.
• Ability to operate an automobile.
• Frequent exposure to outdoor and inclement weather conditions.
• Ability to work in close proximity to moving vehicles in an active service lane environment.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.