Special Event Staff

SouthWest Transit is an award‑winning Transit agency serving the SouthWest Twin Cities area through bus, on demand rideshare, and shuttle services. The agency is committed to serving the needs of their customers through diverse and innovative transit solutions that build community and connect customers from where they are to where they want to go. Job Overview SouthWest Transit is looking for Guest Services Attendants, Bus Zone Coordinators and Special Event Supervisors to work the 2 weeks of the State Fair and/or the weekends of the Renaissance Festival. The days and hours worked are flexible. The role involves interacting heavily with passengers and being one of the first points of contact for SouthWest Transit. A minimum of 3 shifts during the State Fair is required, the preferred minimum is 5. Applications are reviewed as submitted. Positions Guest Services Attendant – Passenger Guide ($20/hr) Direct passengers from the parking ramp or fairgrounds to the bus boarding area. Assist passengers with boarding the bus. Load and unload strollers and other mobility devices into the bus storage compartment. Interact with customers and answer questions regarding the SWT State Fair/Renaissance Festival busing service. Ensure cleanliness of grounds, lobbies, and restrooms. Other duties as assigned. Guest Services Attendant – Ticket Seller ($20/hr) Sell tickets to the public using the Square POS system to take cash or credit card payments. Interact with customers and answer questions regarding the SWT State Fair/Renaissance Festival busing service. Ensure cleanliness of grounds, lobbies, and restrooms. Other duties as assigned. Bus Zone Coordinator ($23/hr) Communicate with dispatch regarding any bus needs (need of an accessible vehicle). Assist in loading the bus. Act as the Special Event Supervisor when they step away from their post. Interact with customers and answer questions regarding the SWT State Fair/Renaissance Festival busing service. Ensure cleanliness of grounds, lobbies, and restrooms. Other duties as assigned. Special Event Supervisor ($25/hr) Open/close the park and ride facility/fairground area at which you are stationed. Ensure sales equipment is set up and operational when opening and stored securely when closing. Ensure all scheduled staff at their location have arrived at their scheduled time. Assist in loading the bus. Communicate with dispatch regarding any bus needs (need of an accessible vehicle). Ensure that operations at your location are running smoothly. Act as the point of contact for the Bus Zone Coordinators, Ticket Sellers, and Passenger Guides at your location. Interact with customers and answer questions regarding the SWT State Fair/Renaissance Festival busing service. Ensure cleanliness of grounds, lobbies, and restrooms. Ensure that restrooms are stocked with supplies. Other duties as assigned. Qualifications All positions: Ability to understand and follow directions; interpersonal skills (communication, empathy, patience, etc.); ability to have a cheerful disposition and tone when interacting with all kinds of customers. Passenger Guide/Ticket Seller: At least 16 years old or older. Bus Zone Coordinator: At least 18 years old or older. Special Event Supervisor: At least 18 years old or older; 1-2 years’ experience with POS or other ticket selling systems; 1-2 years’ experience in a supervisory role. Safety Sensitive: The Special Event Supervisor and Bus Zone Coordinator are safety sensitive positions under the Department of Transportation; subject to DOT safety sensitive requirements such as a pre‑employment drug test. SouthWest Transit uses E‑verify to verify employment authorization. #J-18808-Ljbffr