Volvo Automotive Technician

Volvo Automotive Technician

Reports To: Service Manager

Works Closely With: Parts Department and Service Advisors

Position Summary:

We are seeking a skilled and motivated Volvo Automotive Technician to join our service team. This role is responsible for performing high-quality diagnostics and repairs while maintaining Volvo standards, efficiency, and exceptional customer satisfaction.

Responsibilities:

• Be ready to work no later than 8:00 AM. (Service Advisors arrive at 7:15 AM; early clock-in and vehicle pull-in is permitted)
• Perform test drives on all repairs.
• Take responsibility for comebacks within 30 days for the same concern. (No pay for workmanship-related errors)
• Return all warranty parts immediately after completing repairs.
• Perform Multimedia Inspections on every vehicle. (Counts toward NPS, STATURE, and Pinnacle metrics)
• Accurately flag all labor lines with actual working time. (Diagnosis, repair, inspections, etc.)
• Complete all Repair Orders with accurate “Cause” and “Correction” documentation.
• Maintain clean, organized work bays. (Scrap metal may be neatly stacked and set aside)
• Follow all Volvo and dealership repair procedures and standards.

Qualifications:

• Valid driver’s license required.
• Team-oriented, flexible, and customer-focused.
• Ability to follow all company policies and procedures.
• Report all accidents or safety concerns immediately to management or HR.
• Maintain a professional appearance and a neat, safe work area.
• Strong communication skills and attention to detail.

Performance Expectations:

• Clock on and off all working lines in DealerTrack (or current DMS). (Used to track efficiency relative to workload and skill level)
• Complete all required Volvo/SOA training in a timely manner.
• Perform Multimedia Inspections on all vehicles , regardless of mileage, age, or service request.
• Work respectfully and efficiently with Service Advisors and Parts Department.
• Productivity expectation: Each lift is expected to clock a minimum of 8 hours daily. (Actual days may vary based on workflow; downtime is actively minimized to support efficiency)

Why Join Us?

• Manufacturer-focused environment.
• Structured performance expectations.
• Team-based service department.
• Opportunity to grow with Volvo training and certifications.

At Secor Volvo/Lotus, we believe in fostering an inclusive workplace where everyone’s contributions are valued. We are an equal opportunity employer committed to diversity and providing a positive work culture.

Charles Secor Jr. has always had a love for the automotive industry and how it operated. His passion for the industry transformed into partnering with Virginia Secor his mother and owning a small lot of in the Town Hill section of Route 1. From there we started to evolve by adopting other dealership brands which include SAAB in 1976, Volvo in 1992, Subaru in 1995, and finally Lotus in 2013. We provide high quality new and used vehicles ready for you. Our service center and body shop will tend to all your vehicles needs. As well as our amazing customer service provided throughout all of our departments. Secor Auto has proudly served Eastern Connecticut for over 50 years and counting.