68900181 - OPS SENIOR HUMAN SERVICES PROGRAM SPEC

OPS Senior Human Services Program Specialist

This is an exciting opportunity to help shape the quality of health care in Florida. We are seeking to hire OPS Senior Human Service Program Specialist who desires to work to enhance the delivery of health care services through the Florida Medicaid Program. This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team-based work environment. This position is located in the Bureau of Medicaid Recipient Services (MRS). MRS serves as a primary point of contact for Medicaid recipients, and members of the community with questions and concerns about Medicaid. This position is responsible for providing full-time customer service to a high-volume Contact Center in Orlando, answering recipient and provider questions regarding Medicaid covered services and Choice Counseling regarding the Statewide Medicaid Managed Care (SMMC) programs and make referrals to the appropriate agencies. This position is not a remote or telework position.

This position will be hired at $22.00 hourly and is non-negotiable.

Working for the State of Florida is more than a paycheck. The State's total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits, including: No state income tax for residents of Florida; State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options; Savings & Spending Accounts; 401 (a) FICA Alternative Plan administered through VALIC (tax-deferred Retirement Savings Plan); Participation in the Florida Deferred Compensation Plan (457b)

Join us at the Agency for Health Care Administration in fulfilling our mission to provide "Better Health Care for all Floridians."

Knowledge or ability to learn, detailed Medicaid and policies and procedures. Knowledge of, or ability to learn, Statewide Medicaid Managed Care programs (MMA, LTC, and F-F-S, etc.). Knowledge of, or ability to learn, Contact Center policies and procedures, including Choice Counseling. Knowledge of, or ability to learn, Human Resources policies and procedures. Knowledge of, or ability to learn, several computer-based systems and programs such as HT, FMMIS, Genesys Cloud, Outlook, Excel, Word, SharePoint, People First, etc. Basic knowledge of medical terminology. Excellent communication skills, verbal and in writing, including effective listening, understanding, and motivating. Efficient time management, organizational, and multi-tasking skills. Professional interpersonal skills in both one-on-one and in group settings. Telephony skills in a high call volume setting. Typing and/or keyboarding skills. Analytical and problem-solving skills. Abilities to work well under pressure, and to evaluate issues and make decisions quickly and objectively. Ability to learn and to apply knowledge. Ability to form and maintain professional and effective working relationships. Ability to work independently or as part of a team.

Minimum Qualifications Requirements: Two years of experience providing a professional level of customer service in a fast-paced consumer-centric environment. Preference will be given to the applicant that has: Moderate to extensive experience and abilities using different computer programs such as Excel, Outlook, and Word, etc., including quick and accurate typing/keyboarding skills. Six months of experience working in a call center or high-volume setting. Bilingual (English/Spanish) language skills.

Contact: Tashaunti Jefferson View phone number on click.appcast.io

Location: Orlando, FL, US, 32801