Subject Matter Expert - Agile

Overview

The Subject Matter Expert (SME) is a strategic leader and domain expert embedded in the leadership team, responsible for aligning policy objectives, business requirements, and technical solution architecture across multiple agile teams. This role provides critical insight into health & human services programs (SNAP, TANF, Medicaid, Child Support, IES) and translates that knowledge into clear, actionable technical direction. As the central liaison between program stakeholders, technical architects, and implementation teams, the SME will guide solution design, drive requirements prioritization, ensure regulatory alignment, and help shape modernization roadmaps.

Location

Location: Baltimore, Maryland

Mode of interview

Mode of interview details will be provided shortly.

Responsibilities

• Bridge between business and technical teams, translating complex public program policies into executable solution strategies.
• Lead cross-functional design sessions involving architects, product owners, rules SMEs, data teams, and developers.
• Define end-to-end functional and non-functional solution requirements, ensuring alignment with business needs and technical standards.
• Interpret policy documents, federal regulations, and program manuals into technical requirements or decision logic.
• Support and review the implementation of business rules from a program compliance perspective.
• Provide leadership in identifying solution gaps, integration points, and risk areas across enterprise platforms.
• Represent technical delivery teams during planning sessions with state agencies, policy leads, and business owners.
• Help structure and review data flows between legacy and modern systems, including eligibility determination, benefit issuance, and external reporting.
• Coordinate with QA, DevOps, and Security teams to ensure solution alignment, performance expectations, and compliance (e.g., 508, HIPAA).
• Guide modernization planning and documentation efforts, including high-level solution blueprints, product roadmaps, and impact assessments.

Qualifications

• Bachelor’s degree from an accredited college or university with a major in computer science, information systems, engineering, business, or related technical discipline (Master’s degree preferred).
• 7+ years of IT experience; 5+ years of specialized experience in the required area; 10+ years of experience in public sector technology with health and human services program exposure.
• 5+ years working directly with state or federal eligibility systems, program modernization, or cross-system solution planning.
• Expertise in programs such as SNAP, TANF, Medicaid, Child Support, or IES; proven ability to lead and influence both technical and business-facing teams.
• Familiarity with Java, .NET, Corticon, PostgreSQL/Aurora, AWS, and Informatica.
• Experience documenting functional requirements, user stories, and system interaction diagrams.
• Strong stakeholder management, policy navigation, and advocacy for feasible solutions.
• Solid understanding of rules-based systems, modular platform design, service-oriented architecture, and data governance.
• Excellent verbal and written communication skills, including presenting complex topics to non-technical audiences.