Towing Dispatcher

Priority Towing Inc. is seeking a reliable, organized, and experienced Dispatcher to join our team full-time. The ideal candidate will have previous experience in towing, roadside assistance, transportation, logistics, or dispatching and be comfortable working in a fast-paced environment. Our growing company is looking for the right candidate to serve as the primary point of contact between customers and field personnel. Strong communication, multitasking, and problem-solving skills are essential for success in this dynamic role. Responsibilities: • Answer incoming calls and provide exceptional customer service. • Dispatch tow truck operators and roadside assistance technicians efficiently. • Coordinate service calls and communicate updates to customers and drivers. • Monitor driver locations, availability, and response times. • Accurately enter and update call information in dispatch software. • Maintain detailed records and assist with administrative tasks as needed. • Handle high-volume call periods while maintaining professionalism and accuracy. Qualifications: • Candidate required to have high school diploma or GED; preference for candidates with associate or bachelor’s degree • Candidates with 1+ years of experience as a service dispatcher are preferred • Previous work in a customer-facing position • Candidate must have great customer service communication, organizational, and interpersonal skills • Experience working with people under stressful and dynamic conditions • Previous dispatching experience required; towing industry experience preferred. • Strong computer and phone communication skills. • Excellent organizational and time-management abilities. • Ability to remain calm and make sound decisions under pressure. Compensation: $14 - $16 hourly

• Answer incoming calls and provide exceptional customer service. • Dispatch tow truck operators and roadside assistance technicians efficiently. • Coordinate service calls and communicate updates to customers and drivers. • Monitor driver locations, availability, and response times. • Accurately enter and update call information in dispatch software. • Maintain detailed records and assist with administrative tasks as needed. • Handle high-volume call periods while maintaining professionalism and accuracy.