Merchandise Seller (part-time)

Who is the Pittsburgh Symphony Orchestra?
Known for its artistic excellence for more than 130 years, today the PSO is the region’s national and international cultural ambassador. A two-time 2018 GRAMMY® Award-winning orchestral ensemble credited with a rich history of concerts, performances, and recordings with the world’s finest conductors and musicians, the PSO consistently demonstrates a genuine commitment to Pittsburgh’s citizens, regional communities, and vibrant cultural scene.  The internationally acclaimed Pittsburgh Symphony Orchestra (PSO) engages audiences of all ages through unparalleled live musical experiences, community collaborations, and educational programming that enrich every life with great music.  

Job Purpose:  The purpose of this position is to provide exceptional customer service while selling merchandise at concerts at Heinz Hall.

Essential Duties and Responsibilities:

• Handling cash and credit card transactions.
• Counting in and out of merchandise and cash.
• Providing exceptional customer service to our patrons.
• Understanding of the products that are on sale.
• Ability to answer questions from patrons about our products as well as the concert itself.

Required Education and Experience:

• High school Diploma or GED.
• Previous retail experience preferred.
• Experience working directly with the public.
• Outstanding customer services skills.
• Knowledge of classical music preferred.
• Ability to handle the stress of high customer demand in a hospitality environment.
• Ability to work independently and/or with others as needed.
• Ability to maintain composure and perform well under pressure.
• Ability and willingness to work irregular hours, including evenings and/or weekends.
• Must be available to work at least 15-25 hours per month.

Physical Requirements:

• Ability to work on a computer for extended periods of time.
• Ability to operate related equipment, i.e. computer, copier, scanner.
• Ability to set up and strike merchandise.
• Ability to lift 50 pounds.

Compensation and Location:
This is a part-time position with an hourly rate of $12.05.  Heinz Hall in downtown Pittsburgh is the work location for this position. 

Pittsburgh Symphony, Inc. (PSI) provides equal opportunity to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, genetic information, ancestry, national origin, age, physical or mental disability, marital status, veteran status, or any other class or category protected by local, state, or federal law.

The specific statements shown in each section of the description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. 

The PSI recognizes that an individual with a disability may require a job modification/accommodation to enable them to successfully perform a job function.  Consideration will be given to such requests. Such requests should be directed to Human Resources.