Senior Manager, Software Engineering

We Make Life More Rewarding and Dignified Location: LibertyvilleDepartment: Information Technology SummaryThe Senior Manager, Cloud Engineering and Infrastructure leads the strategy, engineering standards, and operational excellence for global hybrid infrastructure across data centers, co-location environments, cloud platforms, and related enterprise services. This role manages a global engineering team accountable for reliability, scalability, performance, security, resilience, and cost effectiveness in support of manufacturing, R&D, commercial, and corporate operations.Hollister operates in a hybrid work environment. Associates are requirements are required to be onsite a minimum of 4 days per week.Responsibilities * Lead and develop a global Infrastructure & Cloud Engineering team; establish operating models, engineering standards, documentation, escalation paths, and performance expectations for 24x7x365 support. * Own strategy, architecture alignment, lifecycle management, and modernization for compute, virtualization, storage/backup, Azure, data center, Microsoft 365 dependencies, and related hybrid platforms. * Drive platform reliability through SLAs/SLOs, KPI reporting, observability, capacity/performance management, patching, backup, vulnerability remediation, and configuration compliance. * Lead major incident response and problem management; ensure effective triage, communications, root cause analysis, corrective actions, and post-incident learning. * Advance automation, infrastructure-as-code, configuration management, and repeatable deployment patterns to improve delivery speed, consistency, and operational efficiency. * Partner with Cybersecurity to maintain secure-by-design infrastructure, hardening standards, access controls, vulnerability management, audit readiness, and compliant operations. * Own disaster recovery and resiliency planning for critical platforms, including runbooks, testing, RTO/RPO reporting, and remediation plans. * Manage strategic vendors, budgets, demand forecasts, cloud/infrastructure cost optimization, and executive communication of platform health, risks, roadmaps, and trade-offs. * Communicate effectively with associates, leaders, and suppliers regarding infrastructure performance, incidents, risks, and priorities. * Participate in incident response, problem management, escalation calls, and after-hours support as needed. * Review technical documentation, vendor materials, and industry updates to remain current on infrastructure practices. * Travel by plane or automobile as required, typically 10% or less.Essential Functions of the Role * Vision-setting and alignment with business strategy. * High-level decision-making and resource allocation. * Oversight of compliance, risk, and organizational culture. * Communicate effectively via email, phone, and virtual platforms. * Collaborate across departments to support organizational goals. * Serve as a point of contact for internal and external stakeholders. * Maintain and analyze data using tools like Excel, SAP, or HRIS systems. * Prepare reports and dashboards for internal stakeholders. * Demonstrate initiative in identifying process improvements or automation opportunities. * Manage multiple priorities and deadlines in a fast-paced environment. Education & Work Requirements * Bachelor's Degree with 12-15 years of related experience Education & Work Preferences * Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience. * Minimum 12 years of progressive IT experience, including 8+ years supporting enterprise hybrid infrastructure and cloud platforms in a 24x7 environment. * Minimum 7 years leading engineering and/or infrastructure operations teams with accountability for production services, controls, metrics, and continuous improvement. * Experience operating at enterprise scale, including vendor management, budgeting/forecasting, executive reporting, and cross-functional leadership with cybersecurity, architecture, and application teams. * Fluency in English is required. * Senior engineering leadership with demonstrated success improving reliability, operational maturity, KPIs/SLOs/SLAs, and team performance. * Strong hybrid infrastructure expertise across Windows and/or Linux, virtualization, storage/backup, data centers, Azure, Microsoft 365 dependencies, networking integration, identity/RBAC, monitoring, and cost management. * Proven mastery of ITIL-aligned incident, problem, and change management, including major incident leadership, root cause analysis, corrective actions, and post-incident learning. * Experience with automation and infrastructure-as-code tools such as Terraform, Bicep/ARM, PowerShell, source control, configuration management, and repeatable deployment patterns. * Strong observability and reliability engineering mindset, including monitoring/logging strategy, dashboards, capacity/performance management, and service readiness reviews. * Demonstrated partnership with Cybersecurity on hardening, vulnerability management, secure operations, audit readiness, and disaster recovery/resiliency planning. * Executive presence and stakeholder management skills, with the ability to communicate risks, trade-offs, priorities, and business impact clearly.Competencies * Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles. * Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do. * Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach. * Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes. * Live The Schneiders' Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles. Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings. * The anticipated base pay range for this position is $190,000 - $215,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors. * This position is also eligible to participate in the Hollister Corporate Bonus Plan. * The Company's health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs. * The Company's 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants "safe harbor" matching contributions. * The Company's paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status. * The Company's additional benefits include: education assistance and adoption assistance benefit programs. About Hollister IncorporatedHollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings. EOE StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job Req ID: 36502Job Segment: Computer Science, Performance Management, Virtualization, Cloud, Data Center, Technology, Human Resources