Patient Care Coordinator

Job Title: Patient Care Coordinator OrthoLazer Orthopedic Wellness Centers are redefining how musculoskeletal pain is treated – offering a cutting-edge, drug-free, and non-invasive solution for patients experiencing acute and chronic conditions. Our approach blends innovative MLS laser technology with a highly personalized patient experience, helping individuals recover faster, move better, and live with less pain. We are a values-driven organization guided by: Care from Our Core, Pursue Excellence, Communicate Candidly, Shine as One, and We Are Orthopreneurs. These principles shape how we care for patients, support one another, and grow our impact. Position Overview As a Patient Care Coordinator, you are the face and voice of the center—playing a vital role in creating an exceptional patient experience while supporting daily operations and business growth. This position blends patient engagement, hospitality, operational excellence, and community outreach. We are looking for a motivated, service-driven individual who takes ownership, builds meaningful relationships, and thrives in a growing business environment. The ideal candidate brings a strong customer service mindset, leadership potential, and a passion for creating positive experiences. Whether your background is in healthcare, hospitality, retail management, or another service-focused industry, your ability to connect with people, support business growth, and deliver exceptional service will be key to your success. Key Responsibilities Deliver a warm, professional, and welcoming patient experience, building meaningful relationships that foster trust, satisfaction, and retention. Educate prospective and current patients on laser therapy, treatment expectations, and benefits. Manage patient communications, including phone calls, text messages, email correspondence, and proactive follow-up. Oversee daily front desk operations, including patient scheduling, check-in/check-out, payment processing, and financial reconciliation. Optimize patient scheduling and operational workflows to support center efficiency, laser technician productivity, and overall performance. Maintain a clean, organized, and professional center environment while collaborating with clinical staff and leadership. Support business growth through patient engagement, community outreach, referral development, and local marketing initiatives. Coordinate social media content and engagement to strengthen brand awareness, promote center initiatives, and connect with the local community. Demonstrate initiative and ownership by identifying opportunities to improve patient satisfaction, operational efficiency, and new patient growth. Contribute to a positive, service-driven team culture while supporting the center's overall success Qualifications 1-3 years of experience in a customer-facing, patient-facing, hospitality or client service role Previous leadership, supervisory, or team lead experience preferred, with demonstrated ability to take initiative and support daily operations. Experience supporting business growth through customer engagement, relationship building, sales, or community outreach. Strong commitment to delivering exceptional patient or customer experiences. Experience managing high-volume interactions while maintaining professionalism, attention to detail, and service excellence. Familiarity with scheduling platforms, point-of-sale systems, EMR systems, and Microsoft Office Suite preferred. Strong communication and interpersonal skills, including a confident phone presence and professional written communication. Ability to identify opportunities to improve operational efficiency, patient satisfaction, and overall center performance. Entrepreneurial mindset with a willingness to take ownership, contribute ideas, and support center growth. Team-oriented approach with the ability to collaborate effectively and contribute to a positive, service-driven culture. Why OrthoLazer? Be part of an innovative and rapidly growing healthcare organization. Play a meaningful role in shaping each patient's experience and care journey. Bring your hospitality, leadership, and customer service experience into a rewarding healthcare environment. Contribute directly to center growth, community engagement, and business success. Work in a collaborative, purpose-driven team environment. Develop expertise in patient engagement, center operations, and business development. Enjoy opportunities for professional growth and advancement within an expanding organization. At OrthoLazer, we don’t just treat pain—we change lives. If you're passionate about delivering exceptional experiences, energized by building relationships, and excited to contribute to a growing business, we'd love to meet you! Schedule: Full-Time Monday - Friday 8am - 5pm Benefits: Medical Dental PTO 401k #J-18808-Ljbffr OLC Development, Inc