Store Manager - Lexington Ave - New York, NY

Store Manager

Casper (Casper.com) believes everyone should sleep better. That's why we obsess over designing sleep products that actually make a differencefrom the littlest dreamers and beyond. Including mattresses, pillows, and bedding, our entire collection is dreamed up and engineered in-house by our product and design teams. Sleepers can shop online, visit one of our 40+ retail locations across the United States, or find us through a growing network of trusted retail partners.

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be our Store Manager. You will drive the growth of Casper in your respective market. You will develop a customer centric environment and a consultative sales culture. You are passionate about people management and recognize that getting the best from your team requires leading by example, active coaching and investing in their development. You have a practical sensibility when it comes to customer journey and excel in data-driven decision making.

Responsible for meeting/exceeding sales plans and increasing Casper's market penetration rate

Oversee Store P&L and achieve EBITDA targets by managing payroll, other operating, visual and marketing expenses

Oversee management and movement of inventory to minimize carrying costs, reduce cost of goods and improve store productivity

Create business driving strategies and Quarterly/Annual business plans, which may consist of identifying marketing opportunities, new selling/clienteling strategies, event calendars, sale target setting and regular business reviews with leadership

Create an engaging customer experience that focuses on building relationships through the connection and relation of our brand and brand values

Evangelize the Casper mission of sleep and increase customer awareness

Protect and enhance the Casper omni channel customer journey

Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Casper organization

Recruit, retain and develop a unique talent pool through continuous daily networking and interviewing prospective candidates

Develop, coach, and mentor a world class service-minded and high performing team

Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential

Ensure that all training and development programs are implemented and monitored for success

Perform annual performance evaluations for direct reports while overseeing the process for the entire store

Maintain performance culture of ownership, continuous improvement and goal achievement

Maintain safe working conditions and facilities maintenance

Build and promote strong collaborative relationships across the fleet and HQ

Our dream candidate is/has

5+ years minimum experience as a people leader in a retail, sales, customer service or hospitality industry

Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments

Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense

Deep and demonstrated understanding of service excellence in a consumer environment

Excellent communication skills with a knack for building consensus via influence

The desire to work in a fast paced, entrepreneurial environment understands the importance of experimentation and iteration

Fluency in Salesforce preferred

Willing to relocate for growth opportunities

Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone.

Ability to move boxes weighing up to 150 lbs and be on your feet all day

Bachelor's Degree or equivalent

Targeted Annual Base Salary Range: $75,000-105,000 USD

Casper's compensation philosophy ensures that the actual base salary is based on factors including but not limited to skills, education, experience, special training, time in position, and/or years of service.

We recognize that annual base salary is just one part of a total rewards package. In addition, we offer a comprehensive benefits package, wellbeing resources, and other perks including:

Monthly bonus potential

Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)

Employee Discount to use on whatever you like! (with a few exceptions)

Participation in our 401k program

Paid Time Off with increases after tenure milestones

Incentivized Referral Program

and more!

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.