IT Support Specialist (Level 1)

Responsibilities Identifies, diagnoses, and resolves IT infrastructure incidents on 1st level (first/single point of contact) for all Vibracoustic users and communicates known solutions to end-users in a user-friendly, professional manner. Administration and reporting of user service requests as defined by IT management. Manage end-user incidents and prioritize work based on defined SLAs. Implementation/Installation and administration/maintenance of IT infrastructure services with focus on availability, reliability and manageability following Vibracoustic IT standard processes in coordination with responsible IT management. Active contribution to 2nd level group activities when required; global project contribution. Education of users based on Vibracoustic processes to make optimal use of Vibracoustic business systems. Contribute ideas to improve IT processes and services. Support implementation of new and/or improved IT processes following Vibracoustic IT standards. Document problems, solutions and results of project work as well as any elaborated results within the area of responsibility in an understandable manner. Qualifications Associate's degree in computer science or Bachelor's degree. Equivalent combinations of education, experience, and certification will be considered. Minimum 3 years' experience working in a preferable global IT organization. Experience implementing, documenting, and operationally maintaining IT infrastructures. Experience interacting with external suppliers and service providers. Technical IT infrastructure knowledge with focus on globally positioned IT infrastructure techniques. Equal Employment Opportunity The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr