Passport Support Associate III

Job order J1225-1582 - Permanent Full Time Job Title Passport Support Associate III Location Dallas, Texas, United States Job Description CGI Federal is looking for motivated Support Associates to support the Dallas Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front‑facing capacity, and have the ability to work as a team in a fast‑paced environment. This position is located in our Dallas, TX office with work performed at client site in Dallas, TX. Responsibilities Operate various equipment for high‑speed scanning, mail out, and metering of mail. Prepare and mail envelopes with correct passport and corresponding supporting documents. Box and archive files for storage purposes. Interface with passport applicants at Agency/Center Information and Will‑Call counters. At the Information Station, ensure appointment is scheduled. Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication. Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information. Prior to distributing to applicants, print and review passport books for accuracy and quality. Process refund/reimbursement requests. Generate credit card payment from the applicant and distribute completed batches to the Cashier's Office; verify all completed transactions and run designated reports. Assist with Acceptance Agent training: prepare training materials, conduct "meet‑and‑greets," set‑up training sessions, conduct office tours, etc. Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities. Contact applicants to request necessary documents. Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application. Generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re‑issues, and re‑batch into the system. Qualifications Bachelor’s Degree. Four years of general office experience following specific procedures such as coding and filing documents, posting to accounts, opening mail, running mail through metering machines, and calculating and posting charges. Three years of experience utilizing a variety of office software, specifically Microsoft Office. Capable of performing tasks while maintaining a high level of accuracy. Ability to work in one place and traverse the office on a continuing basis. Must maintain constant awareness of all aspects of internal and external security. Ability to successfully complete the CGI Background Investigation, including 50 State Criminal, Education and Employment checks; credit or driving records check may be conducted if required. U.S. citizenship and ability to obtain an MRPT clearance. Ability to frequently lift and carry up to 45 lbs.; expected to stand and walk for the entirety of the shift. Hourly Rate $20.67 per hour. Benefits Share Purchase Plan (SPP) matching dollar‑for‑dollar contributions. 401(k) Plan and Profit Participation. Paid Time Off (PTO). Paid Federal Holidays. Health & Welfare Benefits. Equal Opportunity Statement Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. Accommodations CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Background Investigation All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components may vary depending on assignment and security clearance requirements. #J-18808-Ljbffr