Floating Financial Center Associate - Upper Dauphin County, PA

Job Description

Job Description

A great banking experience starts with a great team!  Mid Penn Bank is actively seeking a Full-Time Floating Financial Center Associate to join our team in the Upper Dauphin County, PA Area.  

We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being.  

Position Overview  

The Financial Center Associate is responsible for performing a variety of duties to support the daily financial center activities of a community bank while adhering to corporate, regulatory and audit guidelines. This individual will cash checks, receive deposits, process other transactions as authorized and within policy, balance a cash drawer, and maintain accurate records. In addition, the Financial Center Associate will ensure the delivery of superior service which includes promoting the organization’s products and services and directing customers to the appropriate employee or department for specialized financial services. 

Essential Duties and Responsibilities  

Performs Financial Center Associate operational duties by conducting paying and receiving activities accurately within the guidelines of the organization’s Financial Center Guidelines.  Operates and balances cash drawer accurately and efficiently. Greets and serves customers in a friendly and courteous manner.  Proactively seeks out new opportunities to deepen relationships with customers through suggestive sales techniques; actively refers customers to appropriate customer service personnel. Coordinates specific work tasks with other personnel within the financial center as well as with other departments in order to ensure the smooth and efficient flow of information. Possesses sufficient knowledge of the organization’s products and services in order to refer customers to the appropriate person or department for specialized financial services. Effectively utilizes the organization’s Customer Relationship Management program to track customer sales and service activities. 

• Accepts deposits of various account types. 
• Cashes checks within approved authority and operating policy. 
• Sells official monetary instruments. 
• Accepts loan payments, safe deposit box rent, and other related payments. 
• Processes night deposits and mail deposits. 
• Prepares and processes daily work for remote capture. 
• Balances cash drawer in a timely manner. 
• Provide safe deposit box services to customers as needed. 
• Balances and/or services ATM machines as needed. 
• Responds to inquiries relating to his/her particular area, or to requests from customers, other company personnel, etc., within given time frames and within established policy.