Associate Marketing Manager, Lifecycle

Responsible for planning and overseeing execution of timely email, SMS and push notification campaigns to our customers. Drive the lifecycle campaign/content calendar, partnering with cross-functional teams. Deliver reporting and analytics and optimization recommendations. Work to enhance process and campaign performance to accelerate channel performance.

This is an on-site position (Monday through Thursday) based out of our Northbrook, IL office with the flexibility to work remotely on Fridays.

A day in the life as an Associate Marketing Manager, Lifecycle...

• Collaborate on the management of lifecycle campaign calendar including content, send cadence, and audience selections for US and Canada programs.

• Own the creative briefing process for bulk email, SMS, and push for US and Canada core programs.

• Collaborate on the planning and execution of the email personalization strategy, email versioning and dynamic content plans.

• Partner with the e-commerce team to develop a seamless linking strategy.

• Continually refine production and deployment processes to accelerate lifecycle marketing initiatives

• Collaborate with program managers (Gift Registry, Crate and Barrel Credit Card, Design Trade Program and others) to develop segmented lifecycle campaigns

• Stay up to date on email best practices and research the competitive landscape to identify new opportunities

• Develop presentations and communicate lifecycle strategies and performance with other teams across the organization.

• Collaborate on lifecycle marketing test plan development to optimize channel performance

• Lead reporting for weekly/monthly/ad hoc channel/campaign reporting, identifying and applying actionable insights, as well as deep dives into customer segmentation and email channel trends.

• Manage the QA process for email, SMS, and push campaigns.

• Manage day to day oversight of Email Coordinator

What you'll bring to the table...

• Possess a complete understanding of ESPs, specifically Salesforce Marketing Cloud, email deliverability best practices and CAN-SPAM Compliance

• Strong knowledge of retail promotional tactics and customer messaging best practices

• Ability to work cross-functionally with multiple partners and effectively gather varying feedback and inputs and develop appropriate action plans to address requirements.

• Strong problem solving skills, detail-oriented, organizational and analytical skills, and ability to multi-task in a fast-paced environment

• Strong project and time management skills

• Strong interpersonal and strong communication skills

We'd love to hear from you if you have...

• A minimum of 2 years of hands on experience in developing digital marketing campaigns

• Proficient with MS Office Suite (Word, Excel, Powerpoint)

• Experience using ESP tools, such as Salesforce Marketing Cloud/ExactTarget (preferred), Responsys, Silverpop, MovableInk, Attentive or CheetahMail – is a plus

• Bachelors Degree in related field required