Senior Deskside Support Agent

Salary: $58,240 - 72,800 per year Requirements: Strong communication and technical support skills, with the ability to learn new systems and processes Reliability, punctuality, attention to detail, multitasking ability, and the capacity to respond quickly in a fast-paced environment Ability to follow instructions, research and use available resources, and adapt to changing procedures Typing speed of 40 words per minute with at least 80% accuracy Associates or bachelors degree in computer science, information technology, or a related field, or equivalent hands-on experience At least 5 years of enterprise deskside or workplace technology support experience, including at least 2 years in a healthcare or hospital setting CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator, or ITIL v4 Foundation certification preferred Access to an authenticator app on a smartphone or tablet: Android 8.0 or later, iPhoneOS 16.0 or later, or iPadOS 15.0 or later Ability to work full-time in an office and attend daytime, Monday–Friday training for up to 4 weeks Open availability for multiple shift types Responsibilities: Provide in-person and remote technical support to clinical and administrative staff in a fast-paced, 24/7 hospital environment Troubleshoot complex hardware and software issues involving desktop computers, laptops, tablets, thin clients, and clinical equipment such as Workstations on Wheels, barcode scanners, and label printers Deliver high-touch VIP support to hospital executives, department heads, and chief medical officers while minimizing disruption to their schedules Technologies: Android Hardware Support ITIL Network Security React More: We are hiring Senior Deskside Support Agents for a new in-office team in Cooperstown, New York, supporting IT infrastructure across hospital and clinical environments where technology contributes directly to patient care. This is a full-time, in-person role, not a remote or hybrid position, and may involve travel to other local offices. Starting pay is $28–$35 per hour. We provide training and offer 401(k), dental, health, vision, and paid time off benefits. Exact hours and start date will be confirmed during interviews, and additional responsibility and system-training details will be shared during the interview process. last updated 43 week of 2026