Property Management Professional

Job Description

Job Description

Our top firm is seeking a property manager with a proven track record of success. The ideal candidate will be professional at all times, exhibit strong organizational skills, and thrive in a fast-paced environment. The property manager will also display excellent business judgment, have an acute concern for customer satisfaction, and possess a strong sense of fairness and integrity as they manage and oversee a significant new real estate asset.

In return, you’ll be supported by our caring and concise administrative team. You’ll also receive continuing education and a competitive salary. If this sounds like you, start your application today!
Compensation:

$75,000 - $100,000 yearly

Responsibilities:

• Facilitates resident move-ins/move-outs by negotiating leases, collecting security deposits and processing applications to ensure a smooth process
• Monitor all new prospects and incorporate findings into marketing campaigns to help increase company growth
• Establish rates by researching local market and calculating costs so pricing is accurate and fair
• Coordinates and oversees on-site operations including budget implementation, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property
• Advertise vacancies, obtain referrals from current tenants, show units, and showcase advantages of locations and services to help obtain new tenants

Resident Relations

• Serve as the primary point of contact for all resident communications.
• Address repair requests, lease questions, and conflict resolution in a timely and professional manner.
• Conduct move-in/move-out walkthroughs with appropriate documentation.

Owner Investor Relations

• Maintain proactive and transparent communication with property owners.
• Prepare monthly owner reports, recommend value-add strategies, and ensure long-term asset performance.
• Educate and advise clients on regulatory compliance and market conditions.

Security Deposit Returns

• Process and return security deposits, with appropriate deductions and documentation, in a timely manner, no later than 21 days, with the motivation to have it done within 14 days or less.
• Coordinate with vendors to finalize invoices and close work orders swiftly.

Vacancy Turnover Leasing

• Oversee the turnover process to ensure vacant units are brought to rent-ready condition within 14 days of possession.
• Manage advertising, pricing, showings, and application screening to secure qualified tenants quickly.

Rent Collections Delinquencies

• Monitor all tenant accounts for late rent payments.
• Initiate follow-up and collection efforts for rent more than 5 days late.
• Coordinate with legal support for serving Pay or Quit Notices and support the eviction process when necessary.

Maintenance Work Order Coordination

• Triage and assign maintenance requests based on urgency and impact.
• Follow through to ensure each Work Order is marked “Completed” or “Cancelled” with appropriate notes and timeline tracking.
• Communicate proactively with residents and vendors during the repair process.

New Business Onboarding

• Respond to prospective owner leads the same day.
• Conduct initial consultation and follow-up outreach.

Qualifications:

• Excellent computer skills, including Microsoft Office
• High School Diploma or equivalent
• Enjoys negotiating and cultivating a rapport with clients and team members
• Customer service or real estate sales background preferred
• Able and willing to work both evenings and weekends
• Great with people– warm, friendly and helpful in person and on the phone

• Live in San Francisco.
• Minimum of 5-10 years of experience in residential property management (multi-family or mixed portfolio preferred).
• Strong working knowledge of the San Francisco Rent Ordinance, California Civil Code, and Fair Housing laws.
• Demonstrated experience handling full-cycle leasing, maintenance coordination, and resident/owner communication.
• Proven ability to meet performance-based targets and time-sensitive goals.
• Excellent verbal and written communication skills.
• Tech-savvy: Proficiency in property management software (e.g., RentVine, AppFolio, Buildium, or equivalent), Google Workspace, and task management tools.
• California Real Estate License preferred (or willingness to obtain within 6 months).
• Strong customer service orientation with the ability to problem-solve under pressure.
• Reliable transportation and the ability to conduct on-site property inspections and meetings.
• Detail-oriented.
• Strong organizational skills.
• Ability to multitask.
• Project management experience is a plus.
• Bilingual (Cantonese, Mandarin, or Spanish) preferred.

About Company

We’re a full-service  Property Management & Real Estate firm based in San Francisco, with expanding services across the region. At KeyOpp, we’re committed to innovation, collaboration, and growth. We’re looking for professionals who thrive in dynamic, enterprising environments and want to grow with a team that values creativity, results, and doing great work together.