Warranty Manager

Job Description

On the heels of achieving 3X growth , Virginia Transformer is hiring to do it again!

We’re strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding . We’re highly selective about who joins us, because this journey isn’t for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company’s growth — we’d love to talk.

Apply below and let’s start the conversation.

Who We Are

Virginia Transformer is the largest U.S.-owned producer of power transformers in North America, and we’ve been able to grow the past 50-plus years through an unwavering focus on delivering for our customers. We’re more than 6,000 people strong and are known throughout the industry for being an engineering company that makes premium quality transformers in the shortest lead times.

As a privately held, organically growing company , we thrive on nimbleness, innovation, and tenacity.

Join Our Team

If you love the thrill of securing the U.S. electric grid, enabling all manufacturing in the country, and the energy of a fast-moving train — this is the place for you. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential.

We’re looking for those ready to lead, fueled by commitment, and driven by impact. We are growing so fast that all our available roles are not yet posted, so let us know if you are interested and we will follow-up.

Job Title: Warranty Manager

Location: Onsite – Rincon (GA Manufacturing Plant)

Reports To: Director of Operations / Service / Quality (as applicable)

Position Summary

The Warranty Manager is responsible for leading all warranty-related activities, including field installation coordination and warranty service execution for engineered products. This role is based onsite at the Rincon, GA manufacturing plant and serves as the central owner of warranty claims, field service workflows, and installation support.

The Warranty Manager partners closely with Engineering, Manufacturing, Quality, Sales, and external field service providers to ensure products are installed correctly, field issues are resolved efficiently, and warranty exposure is minimized while maintaining a high level of customer satisfaction.

Key Responsibilities

Warranty & Service Management

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• Own the end-to-end warranty process, including claim intake, evaluation, approval, execution, and closure.
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• Serve as the primary internal and external point of contact for warranty-related issues.
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• Ensure warranty claims are processed in accordance with company policies, contractual terms, and service standards.
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• Track, analyze, and report warranty costs, trends, and recurring issues.
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Field Installation Coordination

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• Coordinate field installation activities, including scheduling, contractor alignment, and site readiness.
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• Act as the liaison between customers, field technicians, installation contractors, and internal plant teams.
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• Ensure installations comply with engineering specifications, safety requirements, and quality standards.
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• Support pre-installation planning to reduce installation errors and downstream warranty claims.
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Field Service Execution

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• Manage and support field service partners performing warranty repairs and post-installation service work.
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• Ensure timely dispatch, clear scope definition, and effective resolution of field service issues.
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• Review field service reports, validate work performed, and authorize warranty repairs or replacements.
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• Escalate complex technical issues to Engineering and Quality teams as needed.
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Cross-Functional Collaboration

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• Work closely with Engineering and Quality to identify root causes of field failures and drive corrective actions.
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• Partner with Manufacturing to improve build quality and reduce repeat warranty claims.
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• Support Sales and Customer Service with guidance on warranty coverage and installation expectations.
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• Provide structured feedback to improve product design, installation documentation, and service procedures.
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Process Improvement & Reporting

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• Develop and maintain warranty policies, procedures, and service documentation.
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• Create dashboards and reports tracking warranty claims, response times, installation issues, and costs.
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• Lead continuous improvement initiatives focused on reducing warranty exposure and improving field performance.
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• Support audits and compliance activities related to safety, quality, and service operations.
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Qualifications

Required

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• Bachelor’s degree in Engineering, Operations, Business, or a related field, or equivalent experience.
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• 5+ years of experience in warranty management, field service, installation coordination, or technical service roles.
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• Experience supporting complex, engineered, or industrial products.
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• Strong understanding of warranty terms, service contracts, and customer service principles.
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• Ability to manage multiple priorities in a fast-paced manufacturing environment.
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Preferred

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• Experience in electrical, power, transformer, or heavy industrial manufacturing.
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• Familiarity with ERP, CRM, or field service management systems.
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• Experience managing third-party service providers and contractors.
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• Knowledge of root cause analysis, corrective action, and continuous improvement methodologies.
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Skills & Competencies

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• Strong organizational and project management skills
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• Excellent customer communication and issue-resolution abilities
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• Technical aptitude and ability to interpret engineering drawings and specifications
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• Data-driven mindset with strong analytical and reporting skills
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• Ability to work cross-functionally in a plant-based environment
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• Comfortable supporting field activities while being onsite at the manufacturing facility
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Working Conditions

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• Fully onsite role based at the Rincon, GA manufacturing plant.
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• Regular coordination with field teams and customers across multiple regions.
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• Travel to customer sites as needed to support installations or complex warranty issues.
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• Occasional off-hours support during critical installations or service events.
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