Front Desk Associate (Full-Time)

Job Description

Job Description

Benefits:

• Employee discounts
• Free food & snacks
• Free uniforms
• Bonus based on performance

Are you passionate about dogs or want to learn more about the dog wellness/grooming industry?

We are primarily looking for a Front Desk Associate who is able to work Tuesdays-Saturdays 9am-6pm. Pay is hourly but there are additional financial incentive bonuses based on performance (membership sales, product sales, service sales).

Perks and Benefits:

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus sales bonuses
• Merit-based pay increases
• Complimentary service membership

About the Position:
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who works well with others and is friendly, outgoing, and likes to meet new people and pups.

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators average ticket price and rebook ratio through memberships, service
• add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to speak Spanish (not a requirement, but would definitely be a bonus)
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards