Help Desk Specialist

Description If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Help Desk Specialist. Clearance: Active Public Trust or higher Work Schedule: Full Time, Onsite, Monday - Friday Role Overview The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic technical or administrative issues. The role focuses on the rapid resolution of access issues and initial troubleshooting of the eLearning Ecosystem. General Skillset Experience with Microsoft Office Verbal and written communication skills Ability to work both collaboratively and individually Critical Thinking Skills Ability to give presentations and briefings as needed Specific Skillset Serves as the primary point of contact for users, answering help desk calls and providing initial tier I troubleshooting for distance learning coursework. Responsibilities include: Utilizing ticketing software to submit, track, work on, and resolve user-reported system issues or escalating them to higher tiers Provide password reset support Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts Respond to inquiries generated through the enterprise website Analyze ticket trends to recommend commonly reported issues for the development of self-help tutorials to reduce overall call volume Requirements Education & Certifications High School Diploma or GED DoD 8140/8570.01-M IAT Level I (e.g., CompTIA A+) HDI Customer Service Representative Experience Requirements 1-2 years IT Helpdesk experience preferred Pay Transparency Statement Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to: Relevant prior work experience Education and certifications Specific skills and competencies Federal Government contract labor categories and wage rates Geographic location While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract. Benefits Health, dental, and vision insurance 401(k) plan with company matching Flexible Spending Accounts (FSA) Company‑funded disability and life insurance Paid time off (PTO) and company‑paid holidays Employee Assistance Program (EAP) Educational assistance and parental leave Equal Opportunity Employment Statement We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr