Operations Executive

This is not an everyday executive vacancy. Tekkie Town is looking for a commercially astute, customer-obsessed retail leader to take accountability for the performance and evolution of our store network. With 380+ stores across South Africa, Lesotho and Namibia, Tekkie Town is a recognised Southern African retail brand with a powerful footprint and an ambitious growth mindset. If you thrive in complex, high-volume retail environments, can translate strategy into exceptional store execution, and know how to build leaders who deliver results, this is a role with genuine scale, visibility and impact. Why this role matters: Own the operational performance of a large, multi-country retail network and help shape the next chapter of the Tekkie Town customer experience. Balance commercial performance, operational excellence, cost discipline and customer value — without losing sight of our people. Influence decisions across strategy, stores, property, merchandising, marketing, technology, supply chain and people. Lead through data, insight and clear accountability, turning performance opportunities into measurable action. Qualifications A Bachelor's Degree / Diploma in Business Management or a related field. Knowledge, Skills and Experience At least 8 years’ experience in retail operations, including at least 3 years in senior retail leadership. A proven record of delivering business targets, strategic operational goals and sustainable retail performance. Ideally, experience leading operations at regional or divisional level within a retail organisation with 200+ stores. Strong commercial and financial acumen, with the ability to interpret performance data and turn insight into action. Deep understanding of store operations, inventory, merchandising, risk, property/location strategy and retail workforce practices. Working knowledge of supply chain, distribution and logistics optimisation, as well as omni-channel and technology-enabled retail. Strong executive communication, influencing and stakeholder-management capability. Resilience, tenacity, pace and initiative — with the judgement to resolve complex issues and the confidence to make decisions. A demonstrated ability to develop senior managers, build succession pipelines and create high-performing teams. Proficiency in leveraging retail technology, POS and analytics to improve efficiency, visibility and decision-making. Key Responsibilities Shape and execute the retail operations strategy, translate business strategy into practical operating plans, and continuously raise the standard of execution. Lead end-to-end store operations across South Africa, Lesotho and Namibia, with accountability for sales, productivity, inventory, merchandising, risk and operational excellence. Champion a consistent, compelling customer experience and ensure systems, processes and store execution keep pace with evolving customer expectations. Own budgets and performance insights, drive profitability and productivity, and make disciplined decisions on cost optimisation and resource allocation. Partner with Property and other functions on new stores, relocations, revamps and closures — using location, store economics and customer opportunity to guide decisions. Build a high-performing operations leadership team; set clear KPIs, develop capability, strengthen succession and create a culture of accountability, energy and continuous improvement. Commercial impact. You improve sales productivity, profitability and cost effectiveness across the network. Operational excellence. Stores execute consistently, efficiently and to the brand standard. Customer obsession. Customer experience is visible in the way stores operate, teams behave and decisions are made.Leadership depth. You leave the operation stronger by developing leaders, strengthening succession and raising accountability. Future readiness. You use data, technology and an omni-channel mindset to keep stores relevant and competitive. #J-18808-Ljbffr